FAQ - For Consumers

What is PhotoDay?

PhotoDay - a general overview.

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Updated over a week ago

Do I have to download the app?

Using PhotoDay with the app and in a browser

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Updated over a week ago

What is FaceFind?

Using FaceFind and facial recognition technology

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Updated over a week ago

How do I text an access code?

Texting an access code is the first step to viewing your photo gallery on PhotoDay. We'll show you how!

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Updated over a week ago

How do I access my PhotoDay gallery?

No matter where you are or what you have, you can access your PhotoDay gallery on iOS, Android, or the web!

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Updated over a week ago

What is the difference between an access code and a verification code?

Key differences between access codes and verification codes

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Updated over a week ago

Can I share photos to Facebook?

Sharing photos on social media

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Updated over a week ago

How much time do I have to order photos?

Am I under any time restrictions to order my photos?

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Updated over a week ago

What are my payment options?

Paying for your PhotoDay order

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Updated over a week ago

How does AdvancePay work?

Here, we take a glance at the inner workings of our AdvancePay feature.

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Updated over a week ago

I don't like my photos. How can I notify the photographer for a re-take?

Contacting your photographer

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Updated over a week ago

I’ve received my photos, but some appear to be damaged. What do I do?

Replacing damaged items

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Updated over a week ago

I can't find my photos in the gallery. What do I do?

Contact the studio for missing photos in a gallery

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Updated over a week ago

Can multiple photo poses be chosen for a single package?

Choosing different images within one package

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Updated over a week ago

How can I return my photos?

Returning photos

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Updated over a week ago

How do my PhotoDay orders appear in my bank statement?

Verifying and referencing your PhotoDay order

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Updated over a week ago

How are taxes calculated with PhotoDay?

Taxes and online ordering with PhotoDay

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Updated over a week ago

The gallery code expired - am I still able to order my child’s photos?

Purchasing photos from an expired gallery

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Updated over a week ago

How can I download my photos?

Purchasing and downloading digital files

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Updated this week

How do I find my gallery?

Locating your photos

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Updated over a week ago

How do I order my photos on PhotoDay?

A step-by-step guide to purchasing photos on PhotoDay

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Updated over a week ago

Can I rotate an image when I'm cropping it?

Image rotation and product limitations.

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Updated over a week ago

My offer expired, how can I find out about additional offers?

Expired offers

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Updated over a week ago

Can I ship one order to multiple addresses?

Shipping to multiple addresses

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Updated over a week ago

How do I re-order more photos?

Ordering additional photos from your gallery

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Updated over a week ago

I can’t find my gallery access code.

No access code

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Updated over a week ago

I am having trouble viewing the AdvancePay offer when trying to access from my iPhone.

AdvancePay credit not applying.

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Updated over a week ago

I receive a “service unavailable” or "service access denied" message when sending a text to the 90738 short code.

Troubleshooting texting the PhotoDay short code

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Updated over a week ago

When I text my gallery code to 90738 I get a message saying “There doesn’t seem to be a gallery in our system with that access code”.

No such gallery when texting the PhotoDay short code

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Updated over a week ago

How do I find which studio photographed our organization?

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Updated over a week ago