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FAQ - For Consumers
FAQ - For Consumers
30 articles in this collection
Written by
Team
Frequently Asked Questions
What is PhotoDay?
PhotoDay - a general overview.
Written by
Team
Updated over a week ago
Do I have to download the app?
Using PhotoDay with the app and in a browser
Written by
Team
Updated over a week ago
What is FaceFind?
Using FaceFind and facial recognition technology
Written by
Team
Updated over a week ago
How do I text an access code?
Texting an access code is the first step to viewing your photo gallery on PhotoDay. We'll show you how!
Written by
Team
Updated over a week ago
How do I access my PhotoDay gallery?
No matter where you are or what you have, you can access your PhotoDay gallery on iOS, Android, or the web!
Written by
Team
Updated over a week ago
What is the difference between an access code and a verification code?
Key differences between access codes and verification codes
Written by
Team
Updated over a week ago
Can I share photos to Facebook?
Sharing photos on social media
Written by
Team
Updated over a week ago
How much time do I have to order photos?
Am I under any time restrictions to order my photos?
Written by
Team
Updated over a week ago
What are my payment options?
Paying for your PhotoDay order
Written by
Team
Updated over a week ago
How does AdvancePay work?
Here, we take a glance at the inner workings of our AdvancePay feature.
Written by
Team
Updated over a week ago
I don't like my photos. How can I notify the photographer for a re-take?
Contacting your photographer
Written by
Team
Updated over a week ago
I’ve received my photos, but some appear to be damaged. What do I do?
Replacing damaged items
Written by
Team
Updated over a week ago
I can't find my photos in the gallery. What do I do?
Contact the studio for missing photos in a gallery
Written by
Team
Updated over a week ago
Can multiple photo poses be chosen for a single package?
Choosing different images within one package
Written by
Team
Updated over a week ago
How can I return my photos?
Returning photos
Written by
Team
Updated over a week ago
How do my PhotoDay orders appear in my bank statement?
Verifying and referencing your PhotoDay order
Written by
Team
Updated over a week ago
How are taxes calculated with PhotoDay?
Taxes and online ordering with PhotoDay
Written by
Team
Updated over a week ago
The gallery code expired - am I still able to order my child’s photos?
Purchasing photos from an expired gallery
Written by
Team
Updated over a week ago
Using PhotoDay
How can I download my photos?
Purchasing and downloading digital files
Written by
Team
Updated this week
How do I find my gallery?
Locating your photos
Written by
Team
Updated over a week ago
How do I order my photos on PhotoDay?
A step-by-step guide to purchasing photos on PhotoDay
Written by
Team
Updated over a week ago
Can I rotate an image when I'm cropping it?
Image rotation and product limitations.
Written by
Team
Updated over a week ago
My offer expired, how can I find out about additional offers?
Expired offers
Written by
Team
Updated over a week ago
Can I ship one order to multiple addresses?
Shipping to multiple addresses
Written by
Team
Updated over a week ago
How do I re-order more photos?
Ordering additional photos from your gallery
Written by
Team
Updated over a week ago
Troubleshooting
I can’t find my gallery access code.
No access code
Written by
Team
Updated over a week ago
I am having trouble viewing the AdvancePay offer when trying to access from my iPhone.
AdvancePay credit not applying.
Written by
Team
Updated over a week ago
I receive a “service unavailable” or "service access denied" message when sending a text to the 90738 short code.
Troubleshooting texting the PhotoDay short code
Written by
Team
Updated over a week ago
When I text my gallery code to 90738 I get a message saying “There doesn’t seem to be a gallery in our system with that access code”.
No such gallery when texting the PhotoDay short code
Written by
Team
Updated over a week ago
How do I find which studio photographed our organization?
Written by
Team
Updated over a week ago