FAQ - For Consumers

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30 articles in this collection
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Frequently Asked Questions

What is PhotoDay?

PhotoDay - a general overview.
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Updated over a week ago

Do I have to download the app?

Using PhotoDay with the app and in a browser
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Updated over a week ago

What is FaceFind?

Using FaceFind and facial recognition technology
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Updated over a week ago

How do I text an access code?

Texting an access code is the first step to viewing your photo gallery on PhotoDay. We'll show you how!
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Written by Team
Updated over a week ago

How do I access my PhotoDay gallery?

No matter where you are or what you have, you can access your PhotoDay gallery on iOS, Android, or the web!
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Written by Team
Updated over a week ago

What is the difference between an access code and a verification code?

Key differences between access codes and verification codes
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Updated over a week ago

Can I share photos to Facebook?

Sharing photos on social media
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Updated over a week ago

How much time do I have to order photos?

Am I under any time restrictions to order my photos?
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Updated over a week ago

What are my payment options?

Paying for your PhotoDay order
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Updated over a week ago

How does AdvancePay work?

Here, we take a glance at the inner workings of our AdvancePay feature.
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Written by Team
Updated over a week ago

I don't like my photos. How can I notify the photographer for a re-take?

Contacting your photographer
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Updated over a week ago

I’ve received my photos, but some appear to be damaged. What do I do?

Replacing damaged items
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Updated over a week ago

I can't find my photos in the gallery. What do I do?

Contact the studio for missing photos in a gallery
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Updated over a week ago

Can multiple photo poses be chosen for a single package?

Choosing different images within one package
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Updated over a week ago

How can I return my photos?

Returning photos
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Updated over a week ago

How do my PhotoDay orders appear in my bank statement?

Verifying and referencing your PhotoDay order
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Updated over a week ago

How are taxes calculated with PhotoDay?

Taxes and online ordering with PhotoDay
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Written by Team
Updated over a week ago

The gallery code expired - am I still able to order my child’s photos?

Purchasing photos from an expired gallery
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Written by Team
Updated over a week ago