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FAQ - For Consumers
FAQ - For Consumers
What is basic retouching?
Frequently Asked Questions
Retail Delivery Fees
What is PhotoDay?
What is FaceFind?
How do I text an access code?
How do I access my PhotoDay gallery?
What is the difference between an access code and a verification code?
Can I share photos to Facebook?
How much time do I have to order photos?
What are my payment options?
How does AdvancePay work?
I don't like my photos. How can I notify the photographer for a re-take?
I’ve received my photos, but some appear to be damaged. What do I do?
I can't find my photos in the gallery. What do I do?
Can multiple photo poses be chosen for a single package?
How can I return my photos?
How do my PhotoDay orders appear in my bank statement?
How are taxes calculated with PhotoDay?
The access code expired - am I still able to order my child’s photos?
Using PhotoDay
How can I download my photos?
Checkout Together with Combined Checkouts
How do I find my gallery?
How do I order my photos on PhotoDay?
Can I rotate an image when I'm cropping it?
My offer expired, how can I find out about additional offers?
Can I ship one order to multiple addresses?
How do I re-order more photos?
Troubleshooting
I can’t find my access code.
I am having trouble viewing the AdvancePay offer when trying to access from my iPhone.
I receive a “service unavailable” or "service access denied" message when sending a text to the 90738 short code.
When I text my access code to 90738 I get a message saying “There doesn’t seem to be a gallery in our system with that access code”.
How do I find which studio photographed our organization?
