Skip to main content

How do digital downloads work?

Digital Download FAQs

Written by Team
Updated over a year ago

Digital downloads are popular, high-profit products that you can offer as a la carte items, as part of a package, in Digital Download Bundles, or as a "Download All My Photos" product.

Jump to a Section:


Types of Digital Downloads

There are 2 types of digital downloads in PhotoDay:

  1. High-Resolution Downloads will be downloaded by the customer at the same resolution as the original uploaded photo, though slightly compressed for download speed optimization. These include a print release.

  2. Social Sharing Downloads are automatically resized to 900 pixels wide by the proportional height. These do not include a print release.

Digital Download Costs

There are no costs for Social Sharing or High-Resolution downloads. When adding downloads to a price sheet, there is a minimum retail price requirement of $2.00.

"Download All My Photos"

The “Download All My Photos” product (or Download All for short) allows you to offer customers all images of one subject as High-Res digital downloads for a set price. The number of images included in the product will be variable depending on the number of images included in the gallery for the selected subject.

This product is powered by FaceFind, so you don’t have to do any manual matching! All you have to do is set the price for the Download All product, then your customers can get every photo of their child as High-Res digital downloads—instantly with just a few clicks. Learn more.

Digital Download Bundles

Digital Download Bundles are an easy way to price High-Res Downloads for your customers based on the number of downloads they are purchasing. Tiered Pricing Digital Bundles are ideal for presenting a "Buy More, Save More" approach to your customers. Learn more.

How to Create a Digital Download Package

To create a digital download package where various poses/images can be added, simply add the download product more than once.

How Customers Receive Digital Downloads

When a customer purchases a digital download, they will receive a direct download link to their images via both an email order receipt and an SMS text to the phone number given at checkout.

When purchased, customers will download their photos without any watermarks.

For a full step-by-step walkthrough of how to download the images, check out our article How do my customers receive their digital downloads and print releases?

If your customer has trouble accessing their images, feel free to send them to our customer-facing How can I download my photos? article or reach out to PhotoDay for assistance.

How to Disable Photos for Digital Download

We understand that there are some instances where studios may want to prevent a customer from downloading certain images in their galleries, such as team photos.

That’s why PhotoDay provides two simple ways of disabling digital downloads on single or multiple photos! Check out our article for details: Can I disable certain photos from being downloaded?

Did this answer your question?