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How do my customers receive their digital downloads and print releases?
How do my customers receive their digital downloads and print releases?

Receiving digital downloads and photo releases

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Written by Team
Updated yesterday

Purchasing digital copies of your photos is a great way to preserve your memories in a format that will never degrade with time, or be susceptible to the elements. PhotoDay offers two options when downloading photos: a low-resolution social sharing download and a high-resolution download

When those photos are purchased, the customer will receive an SMS text to the phone number given at checkout.

When they click on the link to download the image(s), it will open in a web browser.

Click the green Download button.

Click Download.

Click the download icon.

View on the phone.

Choose where to save or share.

They will also receive an email with their order receipt, which includes the link for their downloads.

The customer simply has to click on the Download Photos button, which will open a window in their browser. Then, they click the green Download button, which will open a modal window to download the images to their computer.

If the customer purchased high-resolution photos, they will also receive a second email that includes a photo release.

This email details the rights of the customer and fair use of the digital photo, which is limited to personal use only. This includes the option to print the photos in whatever manner you wish. However, the photography studio will retain the sole rights for commercial reproduction. The studio is responsible for obtaining photo release waivers from the subject or subject's guardians if their intent is to use a photo for commercial purposes.

The second email with the photo release will not be sent and does not apply if the customer only purchases social sharing downloads.

If for whatever reason your customer does not receive their download links in the receipt email or SMS text message, please reach out to PhotoDay, and we will be happy to resend the receipt!

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