FAQ - For Studios

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82 articles in this collection
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Getting Started

I’m interested in trying PhotoDay. How do I get started?

Getting started with PhotoDay
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Updated over a week ago

Are there any PhotoDay sample galleries?

Get the full PhotoDay customer experience with these three live sample galleries!
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Updated over a week ago

How much does PhotoDay cost?

PhotoDay fee and cost breakdown
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Updated over a week ago

What are the system requirements needed to use PhotoDay?

PhotoDay Operating System Compatibility
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Updated over a week ago

I’d like to show PhotoDay to a league / organization - do you have any materials that could help me wow them?

Using the Sales Kit to promote your use of PhotoDay
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Updated over a week ago

I'm outside of the United States and would like to use PhotoDay.

Is PhotoDay expanding to Australia or Canada?
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Updated over a week ago

How can customers access PhotoDay?

The PhotoDay app is available for Apple iOS and Google Android devices. PhotoDay galleries can also be accessed from any web browser.
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Updated over a week ago

Where do I log into my PhotoDay Studio Panel?

Logging into your PhotoDay home
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Updated over a week ago

What if a customer does not have a computer or smartphone?

How to accommodate customers who wish to order without a computer or device
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Updated over a week ago

Can I use more than one lab with PhotoDay?

Using multiple labs with your PhotoDay account
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Updated over a week ago

How do I add multiple labs?

Switching your current account to a different lab partner
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Updated over a week ago

Where can I view upcoming and past webinars?

Signing up for upcoming webinars and watching replays of past ones
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Updated over a week ago

Can I use the PhotoDay Capture app on more than one device?

How to add users to the PhotoDay Capture app
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Updated over a week ago

What is the best way to edit the sales kit videos to add my studio information?

How to edit the sales kit videos
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Updated over a week ago

How do I customize materials from the marketing kit for my studio?

A step-by-step guide to branding our customizable marketing and sales kit materials.
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Written by Team
Updated over a week ago
Creating Your Storefront

What types of offers can I create with PhotoDay?

Studios can create many kinds of special offer incentives that use coupon codes.
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Written by Team
Updated over a week ago

Can I offer a product not available in PhotoDay?

Offering non-lab items in PhotoDay
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Updated over a week ago

Can I rearrange package contents and products so they display in an order that I want?

Re-organizing items in your storefront
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Updated over a week ago

Can I add my own image previews for packages and products?

Adding custom images previews
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Updated over a week ago

What are Featured and Popular products?

Featured and popular products help drive sales.
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Updated over a week ago

How do I create flyers to promote my gallery?

Flyer examples for Private, Group, and Public Galleries
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Written by Team
Updated over a week ago

How can I use a flyer after picture day?

Using the Post Picture Day Flyer template
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Updated over a week ago

How do I add my studio logo to flyers?

Include your company logo on flyers
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Updated over a week ago

How do I offer team photos in my package?

Offering team photos in packages
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Updated over a week ago

What custom themed graphics does PhotoDay offer?

Each PhotoDay lab partner offers different themes for customizable products. Here is a brief list of what each lab has to offer.
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Updated over a week ago

How can I use an exported price sheet?

Exporting and downloading a price sheet CSV file
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Updated over a week ago
Selling Your Photos

What are the different gallery types available in PhotoDay?

Choosing the right gallery type for your job
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Updated over a week ago

How can I customize my watermark?

A quick guide to all things watermark
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Updated over a week ago

How do I set up picture day using PhotoDay?

A visual step-by-step that shows you how to set up a successful picture day.
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Updated over a week ago

What are the optimal photo resolution sizes for printing?

Finding the ideal photo size and resolution
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Updated over a week ago

What is PhotoDay Capture?

A brief overview of the PhotoDay Capture app and how it works with private galleries.
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Updated over a week ago

How do I use PhotoDay Capture?

A step-by-step guide to the PhotoDay Capture workflow
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Written by Team
Updated over a week ago

Do I need a wifi connection or cell signal to use the PhotoDay Capture App?

Using PhotoDay Capture without an internet connection
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Updated over a week ago

How do I add multiple photographers to PhotoDay Capture?

Adding multiple users to PhotoDay Capture
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Written by Team
Updated over a week ago

What is People Data and how do I get it?

Using people data with PhotoDay Capture
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Written by Team
Updated over a week ago

What types of data exports are available to me?

Export options from private galleries
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Updated over a week ago

How do I upload photos?

Everything you need to know about successfully uploading photos on PhotoDay
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Written by Team
Updated this week

Tagging Best Practices

Most effective ways to implement tags
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Updated over a week ago

What happens if I try uploading photos with identical file names to photos already in my gallery?

Uploading files with the same name
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Updated over a week ago

Why are my photos taking so long to upload?

There are a few reasons why your photos might be uploaded slowly, or not at all. Here are some of the major causes.
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Updated over a week ago

What are Gallery Statuses?

Changing the Gallery Status, and how it affects your photos
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Updated over a week ago

What if my customer wants to pay with cash?

In the event your customer cannot or will not pay with a credit card.
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Updated over a week ago

How do I create and promote a picture day with AdvancePay?

Here's a visual step-by-step guide that shows how to set up a picture day job with AdvancePay.
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Written by Team
Updated over a week ago

Can I ship orders to a school or organization instead of to each home?

Shipping orders to schools or organizations
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Updated over a week ago

Can I change the way customers find their photos?

Customize the way customers search for gallery photos - using Facefind, Tags, and All Photos.
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Updated over a week ago

How do I cancel an order?

Cancelling an order through PhotoDay
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Updated over a week ago

How do I change a job's gallery status?

Explanation of the Gallery Status options: Draft, AdvancePay, Published
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Updated over a week ago

How do I make a refund request?

How to initiate a refund
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Updated over a week ago

Am I able to sell photos at no-cost?

Offering free items
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Written by Team
Updated over a week ago

How much does shipping cost?

Finding shipping rates for your lab
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Updated over a week ago

How do digital downloads work?

Digital Download FAQs
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Updated over a week ago

I want to offer digital downloads, but I do not want to sell a team download.

Is there a way to limit digital downloads?
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Written by Team
Updated over a week ago

How do access codes work?

A quick guide to all things related to access codes and giving your customers exclusive access to your galleries.
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Updated over a week ago

How do I make a landing page for my website so customers can access galleries?

Gallery Landing Page
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Updated over a week ago

How can I use job insights to help grow my business?

Real-time intelligence about each job that you can use to run your business smarter.
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Written by Team
Updated over a week ago

What text messages do you send to customers?

Here's a list of the SMS messages we're sending to customers to help them navigate the buying process.
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Written by Team
Updated over a week ago

How do my customers receive their digital downloads and print releases?

Receiving download and release emails
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Written by Team
Updated over a week ago

What are Promos?

Use seasonal offers to promote your galleries again to gain more sales.
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Updated over a week ago

How do my customers contact me?

Setting up your studio contact information
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Written by Team
Updated over a week ago