FAQ - For Studios
By PhotoDay and 1 other2 authors143 articles
Color Correction in PhotoDay
Post-Processing Services in PhotoDay
Best practices for custom job logos
I’m interested in trying PhotoDay. How do I get started?
Why do I need to use a lab with PhotoDay?
Are there any PhotoDay sample galleries?
How much does PhotoDay cost?
What are the system requirements needed to use PhotoDay?
I’d like to show PhotoDay to a league / organization - do you have any materials that could help me wow them?
I'm outside of the United States and would like to use PhotoDay.
How can customers access PhotoDay?
Where do I log into my PhotoDay Studio Panel?
What if a customer does not have a computer or smartphone?
Can I use more than one lab with PhotoDay?
How do I add multiple labs?
Where can I view upcoming and past webinars?
Can I use the PhotoDay Capture app on more than one device?
What is the best way to edit the sales kit videos to add my studio information?
How do I customize materials from the marketing kit for my studio?
What Shipping Options Are Available?
Background Size Limits
How can I manage my User’s Permissions?
Getting Started with PhotoDay's Backgrounds Feature
How do I create optimal Backgrounds for PhotoDay?
How do I implement Bulk Shipping?
What types of offers can I create with PhotoDay?
Can I offer a product not available in PhotoDay?
Can I add my own image previews for packages and products?
What are Featured and Popular products?
How do I create flyers to promote my gallery?
How can I use a flyer after picture day?
How do I add my studio logo to flyers?
How do I offer team photos in my package?
What themed graphics does PhotoDay offer?
How can I use an exported price sheet?
How can I view and track my customer's orders?
Using Emails and Flyers in Private Galleries
All About Offers: AdvancePay, Gallery Offers, and Promos
Which products are available for Custom Themes?
Bulk Shipping Information
Cropping & Aspect Ratios
What are the different gallery types available in PhotoDay?
Can I offer my photos for free?
How can I customize my watermark?
How do I set up picture day using PhotoDay?
Can I upload a custom logo for my job?
What are the optimal photo resolution sizes for printing?
What is PhotoDay Capture?
How do I use PhotoDay Capture?
Do I need a wifi connection or cell signal to use the PhotoDay Capture App?
How do I add multiple photographers to PhotoDay Capture?
What is Subject Data and how do I get it?
What types of data exports are available to me?
CSV best practices for subject data
How do I upload photos?
Matching and Ignoring
What are featured photos?
Tagging Best Practices
What happens if I try uploading photos with identical file names to photos already in my gallery?
Why are my photos taking so long to upload?
Can I disable certain photos from being downloaded?
What are Gallery Statuses?
What if my customer wants to pay with cash?
How do I create and promote a picture day with AdvancePay?
Can I ship orders to a school or organization instead of to each home?
Can I change the way customers find their photos?
How do I cancel an order?
How do I change a job's gallery status?
How do I make a refund request?
Am I able to sell photos at no-cost?
How much does shipping cost?
How do digital downloads work?
How do access codes work?
FaceFind isn't returning any results
How do I make a landing page for my website so customers can access galleries?
How can I use job insights to help grow my business?
What text messages do you send to customers?
Can I send custom messages to my customers?
When is the best time to publish a gallery?
Can my customers preview their purchases?
How do my customers receive their digital downloads and print releases?
What are Promos?
How do my customers contact me?
My order’s sales tax seems incorrect
Resending Order Receipts
Capture will not sync.
How do I update my user name?
PhotoDay Capture - Five Tips
What happens to galleries created in previous versions of PhotoDay with the recent upgrade to PhotoDay 2.0?
Why am I not seeing the support chat bubble?
“Sorry! Something went wrong on our end. Please try that again.”
How can I add a watermark to a job that is already published?
My customer received the wrong items.
My customer is applying an offer code and it will not work.
My funds are not transferring into my Stripe account
My customer's credit card will not work.
Taxes on Items Sold Through PhotoDay
Marketplace Tax Collection
Automatic Email & SMS Campaigns
How do I request a reprint?
SMS Campaign: Post-Picture Day Series
1099-K Forms Issued by Stripe via PhotoDay
SMS Campaign: Expiration Series
Composite Workflow with PhotoDay
Email Campaign: Expiration Series
SMS Campaign: Pre-Picture Day Series
Discontinuation of PhotoDay Galleries Apps
Email Campaign: Post-Picture Day Series
What is AOV?
Email Campaign: AdvancePay Series
What is NPS?
How do I communicate with customers about picture day?
Can I send flyers in Spanish or any other language than English?
PhotoDay's FaceFind Feature
Knockouts in PhotoDay
How do I create an export file?
Can't sign into the Capture App
What is Retouching?
Using PhotoDay Capture
How do I append data to an existing private gallery?
Getting Started with Knockouts
How does Auto-Cropping work in PhotoDay?
How can I see details about my job’s gallery status history?
The Customer Experience
Regular Series Examples
AdvancePay Series Examples
Landmark Features by Lab
Post Picture Day Series Examples
Post Picture Day (With AdvancePay Credit) Series Examples
What is AdvancePay?