I’m interested in trying PhotoDay. How do I get started?

Written by Team
Updated over a week ago

What are the system requirements needed to use PhotoDay?

PhotoDay Operating System Compatibility

Written by Team
Updated over a week ago

I’d like to show PhotoDay to a league / organization - do you have any materials that could help me wow them?

Written by Team
Updated over a week ago

When will PhotoDay be releasing features specifically for school photo shoots?

Written by Team
Updated over a week ago

I'm outside of the United States and would like to use PhotoDay.

Is PhotoDay expanding to Australia or Canada?

Written by Team
Updated over a week ago

How can customers access PhotoDay?

The PhotoDay app is available for Apple iOS and Google Android devices. PhotoDay galleries can also be accessed from any web browser.

Written by Team
Updated over a week ago

Where do I log in to my dashboard?

Written by Team
Updated over a week ago

What if a customer does not have a computer or smartphone?

Written by Team
Updated over a week ago

What is the best way to edit the sales kit videos to add my studio information?

How to edit the sales kit videos

Written by Team
Updated over a week ago

Can I use more than one lab with PhotoDay?

Using multiple labs with your PhotoDay account

Written by Team
Updated over a week ago

How do I switch labs?

Switching your current account to a different lab partner

Written by Team
Updated over a week ago

How do I create my storefront?

Written by Team
Updated over a week ago

What types of offers can I create with PhotoDay?

Studios can create many kinds of special offer incentives that use coupon codes.

Written by Team
Updated over a week ago

Where do I find a price sheet of all lab products offered in PhotoDay?

Lab Products and Pricing Information

Written by Team
Updated over a week ago

Where can I view my lab's price sheet?

Lab costs for Miller's, Reedy, and WHCC

Written by Team
Updated over a week ago

Can I offer a product not available in PhotoDay?

Written by Team
Updated over a week ago

Can I rearrange package contents and products so they display in an order that I want?

Re-organizing items in your storefront

Written by Team
Updated over a week ago

Can I add my own image previews for packages and products?

Adding custom images previews

Written by Team
Updated over a week ago

How do I create flyers to promote my gallery?

Written by Team
Updated over a week ago

How can I use a flyer after picture day?

Using the Post Picture Day Flyer template

Written by Team
Updated over a week ago

How do I add my studio logo to flyers?

Include your company logo on flyers

Written by Team
Updated over a week ago

How do I offer team photos in my package?

Written by Team
Updated over a week ago

Can I add custom graphics to products?

Written by Team
Updated over a week ago

How do I update my user name?

A look at how to quickly change your user name and other account information.

Written by Team
Updated over a week ago

How do I customize materials from the marketing kit for my studio?

A step-by-step guide to branding our customizable marketing and sales kit materials.

Written by Team
Updated over a week ago

What custom themed graphics does PhotoDay offer?

Each PhotoDay lab partner offers different themes for customizable products. Here is a brief list of what each lab has to offer.

Written by Team
Updated over a week ago

What is the best way to sell photos on PhotoDay?

Written by Team
Updated over a week ago

How do I set up picture day using PhotoDay?

A visual step-by-step that shows you how to set up a successful picture day.

Written by Team
Updated over a week ago

Are the images I upload watermarked?

Written by Team
Updated over a week ago

How can I customize my watermark?

A quick guide to all things watermark

Written by Team
Updated over a week ago

What are the optimal photo resolution sizes for printing?

Finding the ideal photo size and resolution

Written by Team
Updated over a week ago

How do I upload photos?

Everything you need to know about successfully uploading photos on PhotoDay

Written by Team
Updated over a week ago

Tagging Best Practices

Most effective ways to implement tags

Written by Team
Updated over a week ago

What happens if I try uploading photos with identical file names to photos already in my gallery?

Uploading files with the same name

Written by Team
Updated over a week ago

Why are my photos taking so long to upload?

There are a few reasons why your photos might be uploaded slowly, or not at all. Here are some of the major causes.

Written by Team
Updated over a week ago

How do I delete a tag?

A quick guide to deleting tags from the Tag Manager.

Written by Team
Updated over a week ago

What is AdvancePay?

What is AdvancePay

Written by Team
Updated over a week ago

How do I change a job's gallery status?

Explanation of the Gallery Status options: Draft, AdvancePay, Published

Written by Team
Updated over a week ago

What if my customer wants to pay with cash?

In the event your customer cannot or will not pay with a credit card.

Written by Team
Updated over a week ago

How do I create and promote a picture day with AdvancePay?

Here's a visual step-by-step guide that shows how to set up a picture day job with AdvancePay.

Written by Team
Updated over a week ago

What if a customer orders a group item, but there was no group photo taken?

Written by Team
Updated over a week ago

Can I ship orders to a school or organization instead of to each home?

Written by Team
Updated over a week ago

Can I change the way customers find their photos?

Customize the way customers search for gallery photos - using Facefind, Tags, and All Photos.

Written by Team
Updated over a week ago

How do I cancel an order?

Cancelling an order through PhotoDay

Written by Team
Updated over a week ago

How do customer refunds work?

Initiating a refund request

Written by Team
Updated over a week ago

How do I make a refund request?

How to initiate a refund

Written by Team
Updated over a week ago

What if a customer wants to pay with cash or check?

Written by Team
Updated over a week ago

How can a customer locate their image?

Written by Team
Updated over a week ago

Am I able to sell photos at no-cost?

Written by Team
Updated over a week ago

How much does shipping cost?

Finding shipping rates for your lab

Written by Team
Updated over a week ago

How do digital downloads work?

Digital Download FAQs

Written by Team
Updated over a week ago

I want to offer digital downloads, but I do not want to sell a team download.

Is there a way to limit digital downloads?

Written by Team
Updated over a week ago

How do access codes work?

A quick guide to all things related to access codes and giving your customers exclusive access to your galleries.

Written by Team
Updated over a week ago

How much does a digital download cost?

Digital Download Cost

Written by Team
Updated over a week ago

How do I make a landing page for my website so customers can access galleries?

Gallery Landing Page

Written by Team
Updated over a week ago

How can I use job insights to help grow my business?

Real-time intelligence about each job that you can use to run your business smarter.

Written by Team
Updated over a week ago

What text messages do you send to customers?

Here's a list of the SMS messages we're sending to customers to help them navigate the buying process.

Written by Team
Updated over a week ago

I want each parent to have their own access code.

PhotoDay Schools is coming in 2019!

Written by Team
Updated over a week ago

How do my customers receive their digital downloads and print releases?

Receiving download and release emails

Written by Team
Updated over a week ago

What are Promos?

Use seasonal offers to promote your galleries again to gain more sales.

Written by Team
Updated over a week ago

How do my customers contact me?

Setting up your studio contact information

Written by Wesley Greene
Updated over a week ago

When and how do I get paid?

Written by Team
Updated over a week ago

When do I get paid for AdvancePay credits?

Find out how photographers get paid when customers purchase AdvancePay credit.

Written by Team
Updated over a week ago

How do AdvancePay payouts work?

How the studio payout amount is determined from AdvancePay purchases

Written by Team
Updated over a week ago

How do I pay my lab bill?

Written by Team
Updated over a week ago

Am I able to view detailed sales reports for my orders?

Written by Team
Updated over a week ago

How does PhotoDay help with sales tax reporting?

Written by Team
Updated over a week ago

What is a sales tax nexus?

How a sales tax nexus affects you and your sales

Written by Team
Updated over a week ago

Does PhotoDay’s 10% fee include the STRIPE fee?

Written by Team
Updated over a week ago

Why am I not seeing the support chat bubble?

How ad-blockers can affect PhotoDay

Written by Team
Updated over a week ago

When I texted my gallery code, I received a text saying there was no such gallery.

Written by Team
Updated over a week ago

How can I add a watermark to a job that is already published?

Written by Team
Updated over a week ago

I'm uploading photos, but nothing is happening.

Uploading issues, no status bar, slow uploads

Written by Team
Updated over a week ago

My customer received the wrong items.

Missing or incorrect items received in the mail.

Written by Team
Updated over a week ago

My customer is applying an offer code and it will not work.

Error: This offer is invalid for this order

Written by Team
Updated over a week ago

My funds are not transferring into my Stripe account

Disconnecting and reconnecting your Stripe account

Written by Team
Updated over a week ago

My customer's credit card will not work.

Card declined at checkout.

Written by Team
Updated over a week ago

PhotoDay Onboarding - Part I - Studio Set-Up

Here, we help you get started setting up the basics for your studio in PhotoDay.

Written by Team
Updated over a week ago

PhotoDay Onboarding - Part II - Setting Up Your Storefront

A quick guide to getting your online storefront up and running!

Written by Team
Updated over a week ago

PhotoDay Onboarding - Part III - Creating Offers that Sell!

In this article, we show you some basic how-to and strategies behind setting up offers to help entice your customers.

Written by Team
Updated over a week ago

PhotoDay Onboarding - Part IV - Client Set-Up

Here, we show you how to add clients to your dashboard for easy reference and access.

Written by Team
Updated over a week ago

PhotoDay Onboarding - Part V - Creating a Picture Day Job

Ready to create your first job? Here's a quick guide to getting you up and running.

Written by Team
Updated over a week ago

PhotoDay Onboarding - Part VI - Gallery Management

Here, we go over uploading and tagging your photos in your job gallery.

Written by Team
Updated over a week ago

PhotoDay Onboarding - Part VII - Gallery Management Continued

Here, we go over how to create flyers to promote your jobs, as well as letting your customers know about offers!

Written by Team
Updated over a week ago

Regular Series Examples

Written by Team
Updated over a week ago

AdvancePay Series Examples

Written by Team
Updated over a week ago

Post Picture Day Series Examples

Written by Team
Updated over a week ago

Post Picture Day (With AdvancePay Credit) Series Examples

Written by Team
Updated over a week ago