FAQ - For Studios

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99 articles in this collection
Written by Team and PhotoDay Support
Getting Started

I’m interested in trying PhotoDay. How do I get started?

Getting started with PhotoDay
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Written by Team
Updated over a week ago

Are there any PhotoDay sample galleries?

Get the full PhotoDay customer experience with these three live sample galleries!
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Written by Team
Updated over a week ago

How much does PhotoDay cost?

PhotoDay fee and cost breakdown
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Written by Team
Updated over a week ago

What are the system requirements needed to use PhotoDay?

PhotoDay Operating System Compatibility
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Written by Team
Updated over a week ago

I’d like to show PhotoDay to a league / organization - do you have any materials that could help me wow them?

Using the Sales Kit to promote your use of PhotoDay
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Written by Team
Updated over a week ago

I'm outside of the United States and would like to use PhotoDay.

Is PhotoDay expanding to Canada, Australia, or the UK?
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Written by Team
Updated over a week ago

How can customers access PhotoDay?

The PhotoDay app is available for Apple iOS and Google Android devices. PhotoDay galleries can also be accessed from any web browser.
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Written by Team
Updated over a week ago

Custom Themes

Design and upload your own themes!
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Written by PhotoDay Support
Updated over a week ago

Where do I log into my PhotoDay Studio Panel?

Logging into your PhotoDay home
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Written by Team
Updated over a week ago

What if a customer does not have a computer or smartphone?

How to accommodate customers who wish to order without a computer or device
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Written by Team
Updated over a week ago

Can I use more than one lab with PhotoDay?

Using multiple labs with your PhotoDay account
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Written by Team
Updated over a week ago

How do I add multiple labs?

Switching your current account to a different lab partner
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Written by Team
Updated over a week ago

Where can I view upcoming and past webinars?

Signing up for upcoming webinars and watching replays of past ones
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Written by Team
Updated over a week ago

Can I use the PhotoDay Capture app on more than one device?

How to add users to the PhotoDay Capture app
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Written by Team
Updated over a week ago

What is the best way to edit the sales kit videos to add my studio information?

How to edit the sales kit videos
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Written by Team
Updated over a week ago

How do I customize materials from the marketing kit for my studio?

A step-by-step guide to branding our customizable marketing and sales kit materials.
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Written by Team
Updated over a week ago
Selling Your Photos

Which products are available for Custom Themes?

Bookmark this page for updates.
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Written by PhotoDay Support
Updated over a week ago

Is There a Fee for Bulk Shipping?

Bulk Shipping with Miller's Lab
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Written by PhotoDay Support
Updated over a week ago

Cropping & Aspect Ratios

Creating images for optimal output
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Written by PhotoDay Support
Updated over a week ago

What are the different gallery types available in PhotoDay?

Choosing the right gallery type for your job
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Written by Team
Updated over a week ago

Can I offer my photos for free?

Offering free items to customers
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Written by Team
Updated over a week ago

How can I customize my watermark?

A quick guide to all things watermark
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Written by Team
Updated over a week ago

How do I set up picture day using PhotoDay?

A visual step-by-step that shows you how to set up a successful picture day.
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Written by Team
Updated over a week ago

Can I upload a custom logo for my job?

Uploading special logos for your jobs
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Written by Team
Updated over a week ago

What are the optimal photo resolution sizes for printing?

Finding the ideal photo size and resolution
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Written by Team
Updated over a week ago

What is PhotoDay Capture?

A brief overview of the PhotoDay Capture app and how it works with private galleries.
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Written by Team
Updated over a week ago

How do I use PhotoDay Capture?

A step-by-step guide to the PhotoDay Capture workflow
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Written by Team
Updated over a week ago

Do I need a wifi connection or cell signal to use the PhotoDay Capture App?

Using PhotoDay Capture without an internet connection
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Written by Team
Updated over a week ago

How do I add multiple photographers to PhotoDay Capture?

Adding multiple users to PhotoDay Capture
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Written by Team
Updated over a week ago

What is People Data and how do I get it?

Using people data with PhotoDay Capture
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Written by Team
Updated over a week ago

What types of data exports are available to me?

Export options from private galleries
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Written by Team
Updated over a week ago

CSV best practices for people data

Preparing people data for your private galleries
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Written by Team
Updated over a week ago

How do I upload photos?

Everything you need to know about successfully uploading photos on PhotoDay
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Written by Team
Updated over a week ago

Matching and Ignoring

What to do when your photos don’t match your reference photos
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Written by Team
Updated over a week ago

What are featured photos?

How to set featured photos for Service Item and PSPA files
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Written by Team
Updated over a week ago

Tagging Best Practices

Most effective ways to implement tags
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Written by Team
Updated over a week ago

What happens if I try uploading photos with identical file names to photos already in my gallery?

Uploading files with the same name
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Written by Team
Updated over a week ago

Why are my photos taking so long to upload?

There are a few reasons why your photos might be uploaded slowly, or not at all. Here are some of the major causes.
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Written by Team
Updated over a week ago

Can I disable certain photos from being downloaded?

Disabling digital downloads
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Written by Team
Updated over a week ago

What are Gallery Statuses?

Changing the Gallery Status, and how it affects your photos
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Written by Team
Updated over a week ago

What if my customer wants to pay with cash?

In the event your customer cannot or will not pay with a credit card.
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Written by Team
Updated over a week ago

How do I create and promote a picture day with AdvancePay?

Here's a visual step-by-step guide that shows how to set up a picture day job with AdvancePay.
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Written by Team
Updated over a week ago

Can I ship orders to a school or organization instead of to each home?

Shipping orders to schools or organizations
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Written by Team
Updated over a week ago

Can I change the way customers find their photos?

Customize the way customers search for gallery photos - using Facefind, Tags, and All Photos.
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Written by Team
Updated over a week ago

How do I cancel an order?

Cancelling an order through PhotoDay
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Written by Team
Updated over a week ago

How do I change a job's gallery status?

Explanation of the Gallery Status options: Draft, AdvancePay, Published
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Written by Team
Updated over a week ago

How do I make a refund request?

How to initiate a refund
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Written by Team
Updated over a week ago

Am I able to sell photos at no-cost?

Offering free items
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Written by Team
Updated over a week ago

How much does shipping cost?

Finding shipping rates for your lab
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Written by Team
Updated over a week ago

How do digital downloads work?

Digital Download FAQs
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Written by Team
Updated over a week ago

How do access codes work?

A quick guide to all things related to access codes and giving your customers exclusive access to your galleries.
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Written by Team
Updated over a week ago

FaceFind isn't returning any results

Situations where FaceFind may have difficulty finding photos
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Written by Team
Updated over a week ago

How do I make a landing page for my website so customers can access galleries?

Gallery Landing Page
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Written by Team
Updated over a week ago

How can I use job insights to help grow my business?

Real-time intelligence about each job that you can use to run your business smarter.
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Written by Team
Updated over a week ago

What text messages do you send to customers?

Here's a list of the SMS messages we're sending to customers to help them navigate the buying process.
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Written by Team
Updated over a week ago

Can I send custom messages to my customers?

Requesting a custom SMS
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Written by Team
Updated over a week ago

When is the best time to publish a gallery?

Publishing best practices
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Written by Team
Updated over a week ago

Can my customers preview their purchases?

Using the preview function during checkout.
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Written by Team
Updated over a week ago

How do my customers receive their digital downloads and print releases?

Receiving download and release emails
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Written by Team
Updated over a week ago

What are Promos?

Use seasonal offers to promote your galleries again to gain more sales.
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Written by Team
Updated over a week ago

How do my customers contact me?

Setting up your studio contact information
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Written by Team
Updated over a week ago
Troubleshooting

Capture will not sync.

How to manually add reference photos in the case Capture does not sync.
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Written by PhotoDay Support
Updated over a week ago

How do I update my user name?

A look at how to quickly change your user name and other account information.
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Written by Team
Updated over a week ago

PhotoDay Capture - Five Tips

5 things you need to know when using PhotoDay Capture App
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Written by PhotoDay Support
Updated over a week ago

What happens to galleries created in previous versions of PhotoDay with the recent upgrade to PhotoDay 2.0?

How older galleries are converted in recent PhotoDay updates
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Written by Team
Updated over a week ago

Why am I not seeing the support chat bubble?

How ad-blockers can affect PhotoDay
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Written by Team
Updated over a week ago

“Sorry! Something went wrong on our end. Please try that again.”

Receiving this message and Network Errors.
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Written by Team
Updated over a week ago

I'm uploading photos, but nothing is happening.

Uploading issues, no status bar, slow uploads
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Written by Team
Updated over a week ago

How can I add a watermark to a job that is already published?

Adding watermarks after publishing a job
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Written by Team
Updated over a week ago

My customer received the wrong items.

Missing or incorrect items received in the mail.
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Written by Team
Updated over a week ago

My customer is applying an offer code and it will not work.

Error: This offer is invalid for this order
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Written by Team
Updated over a week ago

My funds are not transferring into my Stripe account

Disconnecting and reconnecting your Stripe account
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Written by Team
Updated over a week ago

My customer's credit card will not work.

Card declined at checkout.
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Written by Team
Updated over a week ago