FAQ - For Studios
Color Correction in PhotoDay
Post-Processing Services in PhotoDay
Best practices for custom job logos
Getting Started
I’m interested in trying PhotoDay. How do I get started?
Why do I need to use a lab with PhotoDay?
PhotoDay Glossary
Are there any PhotoDay sample galleries?
How much does PhotoDay cost?
What are the system requirements needed to use PhotoDay?
I’d like to show PhotoDay to a league / organization - do you have any materials that could help me wow them?
I'm outside of the United States and would like to use PhotoDay.
How can customers access PhotoDay?
Where do I log into my PhotoDay Studio Panel?
What if a customer does not have a computer or smartphone?
Custom Themes
Can I use more than one lab with PhotoDay?
How do I add multiple labs?
Where can I view upcoming and past webinars?
Can I use the PhotoDay Capture app on more than one device?
What is the best way to edit the sales kit videos to add my studio information?
How do I customize materials from the marketing kit for my studio?
Selling Your Photos
How can I view and track my customer's orders?
Using Emails and Flyers in Private Galleries
All About Offers: AdvancePay, Gallery Offers, and Promos
Which products are available for Custom Themes?
Bulk Shipping Information
Cropping & Aspect Ratios
What are the different gallery types available in PhotoDay?
Can I offer my photos for free?
How can I customize my watermark?
How do I set up picture day using PhotoDay?
Can I upload a custom logo for my job?
What are the optimal photo resolution sizes for printing?
What is PhotoDay Capture?
How do I use PhotoDay Capture?
Do I need a wifi connection or cell signal to use the PhotoDay Capture App?
How do I add multiple photographers to PhotoDay Capture?
What is Subject Data and how do I get it?
What types of data exports are available to me?
CSV best practices for subject data
How do I upload photos?
Matching and Ignoring
What are featured photos?
Tagging Best Practices
What happens if I try uploading photos with identical file names to photos already in my gallery?
Why are my photos taking so long to upload?
Can I disable certain photos from being downloaded?
What are Gallery Statuses?
What if my customer wants to pay with cash?
How do I create and promote a picture day with AdvancePay?
Can I ship orders to a school or organization instead of to each home?
Can I change the way customers find their photos?
How do I cancel an order?
How do I change a job's gallery status?
How do I make a refund request?
Am I able to sell photos at no-cost?
How much does shipping cost?
How do digital downloads work?
How do access codes work?
FaceFind isn't returning any results
How do I make a landing page for my website so customers can access galleries?
How can I use job insights to help grow my business?
What text messages do you send to customers?
Can I send custom messages to my customers?
When is the best time to publish a gallery?
Can my customers preview their purchases?
How do my customers receive their digital downloads and print releases?
What are Promos?
How do my customers contact me?
General Information
Taxes on Items Sold Through PhotoDay
Marketplace Tax Collection
How to Enable Cookies and JavaScript
Automatic Email & SMS Campaigns
How do I request a reprint?
SMS Campaign: Post-Picture Day Series
1099-K Forms Issued by Stripe via PhotoDay
SMS Campaign: Expiration Series
Composite Workflow with PhotoDay
Email Campaign: Expiration Series
SMS Campaign: Pre-Picture Day Series
Discontinuation of PhotoDay Gallery Apps
Email Campaign: Post-Picture Day Series
What is AOV?
Email Campaign: AdvancePay Series
What is NPS?
How do I communicate with customers about picture day?
Can I send flyers in Spanish or any other language than English?
PhotoDay's FaceFind Feature
PhotoDay Credits
Knockouts in PhotoDay
How do I create an export file?
Can't sign into the Capture App
What is Retouching?
Using PhotoDay Capture
How do I append data to an existing private gallery?
Getting Started with Knockouts
How does Auto-Cropping work in PhotoDay?
How can I see details about my job’s gallery status history?
The Customer Experience
Regular Series Examples
Combined Checkouts
AdvancePay Series Examples
Landmark Features by Lab
Post Picture Day Series Examples
Post Picture Day (With AdvancePay Credit) Series Examples
What is AdvancePay?