I’m interested in trying PhotoDay. How do I get started?

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How much does PhotoDay cost?

PhotoDay fee and cost breakdown

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What are the system requirements needed to use PhotoDay?

PhotoDay Operating System Compatibility

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I'm outside of the United States and would like to use PhotoDay.

Is PhotoDay expanding to Australia or Canada?

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Where do I log in to my dashboard?

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What if a customer does not have a computer or smartphone?

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Can I use more than one lab with PhotoDay?

Using multiple labs with your PhotoDay account

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How do I add multiple labs?

Switching your current account to a different lab partner

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What types of offers can I create with PhotoDay?

Studios can create many kinds of special offer incentives that use coupon codes.

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Where can I view my lab's price sheet?

Lab costs for Miller's, Reedy, and WHCC

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Can I offer a product not available in PhotoDay?

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How do I create flyers to promote my gallery?

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How can I use a flyer after picture day?

Using the Post Picture Day Flyer template

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How do I add my studio logo to flyers?

Include your company logo on flyers

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How do I offer team photos in my package?

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How do I customize materials from the marketing kit for my studio?

A step-by-step guide to branding our customizable marketing and sales kit materials.

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What custom themed graphics does PhotoDay offer?

Each PhotoDay lab partner offers different themes for customizable products. Here is a brief list of what each lab has to offer.

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How do I set up picture day using PhotoDay?

A visual step-by-step that shows you how to set up a successful picture day.

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What are the optimal photo resolution sizes for printing?

Finding the ideal photo size and resolution

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What happens if I try uploading photos with identical file names to photos already in my gallery?

Uploading files with the same name

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Why are my photos taking so long to upload?

There are a few reasons why your photos might be uploaded slowly, or not at all. Here are some of the major causes.

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How do I delete a tag?

A quick guide to deleting tags from the Tag Manager.

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What are Gallery Statuses?

Changing the Gallery Status, and how it affects your photos

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What if my customer wants to pay with cash?

In the event your customer cannot or will not pay with a credit card.

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How do I create and promote a picture day with AdvancePay?

Here's a visual step-by-step guide that shows how to set up a picture day job with AdvancePay.

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What if a customer orders a group item, but there was no group photo taken?

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Can I ship orders to a school or organization instead of to each home?

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How do I cancel an order?

Cancelling an order through PhotoDay

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Am I able to sell photos at no-cost?

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How do digital downloads work?

Digital Download FAQs

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I want to offer digital downloads, but I do not want to sell a team download.

Is there a way to limit digital downloads?

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How do I make a landing page for my website so customers can access galleries?

Gallery Landing Page

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How can I use job insights to help grow my business?

Real-time intelligence about each job that you can use to run your business smarter.

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What text messages do you send to customers?

Here's a list of the SMS messages we're sending to customers to help them navigate the buying process.

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How do my customers receive their digital downloads and print releases?

Receiving download and release emails

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What are Promos?

Use seasonal offers to promote your galleries again to gain more sales.

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When and how do I get paid?

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When do I get paid for AdvancePay credits?

Find out how photographers get paid when customers purchase AdvancePay credit.

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How do AdvancePay payouts work?

How the studio payout amount is determined from AdvancePay purchases

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Do I need to pay a lab bill?

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Am I able to view detailed sales reports for my orders?

Reports and how to view them

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What is a sales tax nexus?

How a sales tax nexus affects you and your sales

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Does PhotoDay’s 10% fee include the STRIPE fee?

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Why am I not seeing the support chat bubble?

How ad-blockers can affect PhotoDay

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When I texted my gallery code, I received a text saying there was no such gallery.

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How can I add a watermark to a job that is already published?

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I'm uploading photos, but nothing is happening.

Uploading issues, no status bar, slow uploads

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My customer received the wrong items.

Missing or incorrect items received in the mail.

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My customer is applying an offer code and it will not work.

Error: This offer is invalid for this order

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My funds are not transferring into my Stripe account

Disconnecting and reconnecting your Stripe account

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My customer's credit card will not work.

Card declined at checkout.

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PhotoDay Onboarding - Part I - Studio Set-Up

Here, we help you get started setting up the basics for your studio in PhotoDay.

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PhotoDay Onboarding - Part II - Setting Up Your Storefront

A quick guide to getting your online storefront up and running!

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PhotoDay Onboarding - Part III - Creating Offers that Sell!

In this article, we show you some basic how-to and strategies behind setting up offers to help entice your customers.

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PhotoDay Onboarding - Part IV - Client Set-Up

Here, we show you how to add clients to your dashboard for easy reference and access.

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PhotoDay Onboarding - Part V - Creating a Picture Day Job

Ready to create your first job? Here's a quick guide to getting you up and running.

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PhotoDay Onboarding - Part VI - Gallery Management

Here, we go over uploading and tagging your photos in your job gallery.

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PhotoDay Onboarding - Part VII - Gallery Management Continued

Here, we go over how to create flyers to promote your jobs, as well as letting your customers know about offers!

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Regular Series Examples

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AdvancePay Series Examples

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Post Picture Day Series Examples

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Post Picture Day (With AdvancePay Credit) Series Examples

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