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FAQ - For Studios
FAQ - For Studios
139 articles in this collection
Written by
Team
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PhotoDay Support
Getting Started
I’m interested in trying PhotoDay. How do I get started?
Getting started with PhotoDay
Written by
Team
Updated over a week ago
PhotoDay Glossary
Commonly used words and terms you’ll see in PhotoDay
Written by
PhotoDay Support
Updated over a week ago
Are there any PhotoDay sample galleries?
Get the full PhotoDay customer experience with these live sample galleries!
Written by
Team
Updated over a week ago
How much does PhotoDay cost?
PhotoDay fee and cost breakdown
Written by
PhotoDay Support
Updated over a week ago
What are the system requirements needed to use PhotoDay?
PhotoDay Operating System Compatibility
Written by
Team
Updated over a week ago
I’d like to show PhotoDay to a league / organization - do you have any materials that could help me wow them?
Using the Sales Kit to promote your use of PhotoDay
Written by
Team
Updated over a week ago
I'm outside of the United States and would like to use PhotoDay.
Is PhotoDay expanding to Canada, Australia, or the UK?
Written by
Team
Updated over a week ago
How can customers access PhotoDay?
PhotoDay galleries can be accessed from any web browser
Written by
Team
Updated over a week ago
Where do I log into my PhotoDay Studio Panel?
Logging into your PhotoDay home
Written by
Team
Updated over a week ago
What if a customer does not have a computer or smartphone?
How to accommodate customers who wish to order without a computer or device
Written by
Team
Updated over a week ago
Custom Themes
Design and upload your own memory mate themes
Written by
PhotoDay Support
Updated over a week ago
Can I use more than one lab with PhotoDay?
Using multiple labs with your PhotoDay account
Written by
Team
Updated over a week ago
How do I add multiple labs?
Switching your current account to a different lab partner
Written by
Team
Updated over a week ago
Where can I view upcoming and past webinars?
Signing up for upcoming webinars and watching replays of past ones
Written by
Team
Updated over a week ago
Can I use the PhotoDay Capture app on more than one device?
How to add users to the PhotoDay Capture app
Written by
Team
Updated over a week ago
What is the best way to edit the sales kit videos to add my studio information?
How to edit the sales kit videos
Written by
Team
Updated over a week ago
How do I customize materials from the marketing kit for my studio?
A step-by-step guide to branding our customizable marketing and sales kit materials.
Written by
Team
Updated over a week ago
Creating Your Storefront
What Shipping Options Are Available?
All about Drop, Bulk, and Bulk or Drop Shipping
Written by
PhotoDay Support
Updated over a week ago
Background Size Limits
Optimize your customer’s experience by making sure your backgrounds are sized correctly for PhotoDay
Written by
PhotoDay Support
Updated over a week ago
How can I manage my User’s Permissions?
All about what Permissions are and how to manage them
Written by
PhotoDay Support
Updated over a week ago
Getting Started with PhotoDay's Backgrounds Feature
How to use Backgrounds with PhotoDay
Written by
PhotoDay Support
Updated over a week ago
How do I create optimal Backgrounds for PhotoDay?
What to do and what not to do when it comes to creating backgrounds for PhotoDay.
Written by
PhotoDay Support
Updated over a week ago
How do I implement Bulk Shipping?
A step-by-step guide for setting up a private gallery for Bulk Shipping
Written by
PhotoDay Support
Updated over a week ago
What types of offers can I create with PhotoDay?
Studios can create many kinds of special offer incentives that use coupon codes.
Written by
Team
Updated over a week ago
Can I offer a product not available in PhotoDay?
Offering non-lab items in PhotoDay
Written by
Team
Updated over a week ago
Can I add my own image previews for packages and products?
Adding custom images previews
Written by
Team
Updated over a week ago
What are Featured and Popular products?
Featured and popular products help drive sales.
Written by
Team
Updated over a week ago
How do I create flyers to promote my gallery?
Flyer examples for Private, Group, and Public Galleries
Written by
Team
Updated over a week ago
How can I use a flyer after picture day?
Using the Post-Picture Day Flyer template
Written by
Team
Updated over a week ago
How do I add my studio logo to flyers?
Include your company logo on flyers
Written by
Team
Updated over a week ago
How do I offer team photos in my package?
Offering team photos in packages
Written by
Team
Updated over a week ago
What themed graphics does PhotoDay offer?
Each PhotoDay lab partner offers different themes for customizable products.
Written by
Team
Updated over a week ago
How can I use an exported price sheet?
Exporting and downloading a price sheet CSV file
Written by
Team
Updated over a week ago
Selling Your Photos
How can I view and track my customer's orders?
Where to view orders and find tracking details
Written by
PhotoDay Support
Updated over a week ago
Using Emails and Flyers in Private Galleries
How to use email addresses and send email marketing flyers
Written by
PhotoDay Support
Updated over a week ago
All About Offers: AdvancePay, Gallery Offers, and Promos
How and when to use PhotoDay's offer options
Written by
PhotoDay Support
Updated this week
Which products are available for Custom Themes?
Bookmark this page for updates.
Written by
PhotoDay Support
Updated over a week ago
Bulk Shipping Information
Learn all about Bulk Shipping order minimums, deadlines, and more
Written by
PhotoDay Support
Updated over a week ago
Cropping & Aspect Ratios
Creating images for optimal output
Written by
PhotoDay Support
Updated over a week ago
What are the different gallery types available in PhotoDay?
Choosing the right gallery type for your job
Written by
Team
Updated over a week ago
Can I offer my photos for free?
Offering free items to customers
Written by
Team
Updated over a week ago
How can I customize my watermark?
A quick guide to all things watermark
Written by
Team
Updated over a week ago
How do I set up picture day using PhotoDay?
A visual step-by-step that shows you how to set up a successful picture day.
Written by
Team
Updated over a week ago
Can I upload a custom logo for my job?
Uploading special logos for your jobs
Written by
Team
Updated over a week ago
What are the optimal photo resolution sizes for printing?
Finding the ideal photo size and resolution
Written by
PhotoDay Support
Updated over a week ago
What is PhotoDay Capture?
A brief overview of the PhotoDay Capture app and how it works with private galleries.
Written by
Team
Updated over a week ago
How do I use PhotoDay Capture?
A step-by-step guide to the PhotoDay Capture workflow
Written by
PhotoDay Support
Updated over a week ago
Do I need a wifi connection or cell signal to use the PhotoDay Capture App?
Using PhotoDay Capture without an internet connection
Written by
Team
Updated over a week ago
How do I add multiple photographers to PhotoDay Capture?
Adding multiple users to PhotoDay Capture
Written by
Team
Updated over a week ago
What is Subject Data and how do I get it?
Using subject data with PhotoDay Capture
Written by
Team
Updated over a week ago
What types of data exports are available to me?
Export options from private galleries
Written by
Team
Updated over a week ago
CSV best practices for people data
Preparing people data for your private galleries
Written by
Team
Updated over a week ago
How do I upload photos?
Everything you need to know about successfully uploading photos on PhotoDay
Written by
PhotoDay Support
Updated over a week ago
Matching and Ignoring
What to do when your photos don’t match your reference photos
Written by
Team
Updated over a week ago
What are featured photos?
How to set featured photos for flyers, gallery thumbnails, and exports
Written by
Team
Updated over a week ago
Tagging Best Practices
Most effective ways to implement tags
Written by
Team
Updated over a week ago
What happens if I try uploading photos with identical file names to photos already in my gallery?
Uploading files with the same name
Written by
Team
Updated over a week ago
Why are my photos taking so long to upload?
There are a few reasons why your photos might be uploaded slowly, or not at all. Here are some of the major causes.
Written by
Team
Updated over a week ago
Can I disable certain photos from being downloaded?
Disabling digital downloads
Written by
Team
Updated over a week ago
What are Gallery Statuses?
Changing the Gallery Status, and how it affects your photos
Written by
Team
Updated over a week ago
What if my customer wants to pay with cash?
In the event your customer cannot or will not pay with a credit card.
Written by
Team
Updated over a week ago
How do I create and promote a picture day with AdvancePay?
Here's a visual step-by-step guide that shows how to set up a picture day job with AdvancePay.
Written by
Team
Updated over a week ago
Can I ship orders to a school or organization instead of to each home?
Shipping orders to schools or organizations
Written by
Team
Updated over a week ago
Can I change the way customers find their photos?
Customize the way customers search for gallery photos - using Facefind, Tags, and All Photos.
Written by
Team
Updated over a week ago
How do I cancel an order?
Canceling an order through PhotoDay depending on the lab
Written by
Team
Updated over a week ago
How do I change a job's gallery status?
Everything you need to know about updating your gallery’s status
Written by
PhotoDay Support
Updated over a week ago
How do I make a refund request?
How to initiate a refund
Written by
PhotoDay Support
Updated over a week ago
Am I able to sell photos at no-cost?
Offering free items
Written by
Team
Updated over a week ago
How much does shipping cost?
Finding shipping rates for your lab
Written by
Team
Updated over a week ago
How do digital downloads work?
Digital Download FAQs
Written by
Team
Updated over a week ago
How do access codes work?
A quick guide to all things related to access codes and giving your customers exclusive access to your galleries.
Written by
Team
Updated over a week ago
FaceFind isn't returning any results
Situations where FaceFind may have difficulty finding photos
Written by
Team
Updated over a week ago
How do I make a landing page for my website so customers can access galleries?
Gallery Landing Page
Written by
Team
Updated over a week ago
How can I use job insights to help grow my business?
Real-time intelligence about each job that you can use to run your business smarter.
Written by
Team
Updated over a week ago
What text messages do you send to customers?
Examples of SMS sent to opted-in customers
Written by
PhotoDay Support
Updated over a week ago
Can I send custom messages to my customers?
How to request a custom SMS
Written by
PhotoDay Support
Updated over a week ago
When is the best time to publish a gallery?
Publishing best practices
Written by
Team
Updated over a week ago
Can my customers preview their purchases?
Using the preview function during checkout.
Written by
Team
Updated over a week ago
How do my customers receive their digital downloads and print releases?
Receiving digital downloads and photo releases
Written by
Team
Updated over a week ago
What are Promos?
Use seasonal offers to promote your galleries again to gain more sales.
Written by
Team
Updated over a week ago
How do my customers contact me?
Setting up your studio contact information
Written by
Team
Updated over a week ago
Getting Paid
When and how do I get paid?
Using Stripe as a payment gateway
Written by
Team
Updated over a week ago
When do I get paid for AdvancePay credits?
Find out how photographers get paid when customers purchase AdvancePay credit.
Written by
Team
Updated over a week ago
How do AdvancePay payouts work?
How the studio payout amount is determined from AdvancePay purchases
Written by
PhotoDay Support
Updated over a week ago
Tax Tips and Reconciliation
Helpful hints regarding tax collection through PhotoDay
Written by
PhotoDay Support
Updated over a week ago
Do I need to pay a lab bill?
Lab bills
Written by
PhotoDay Support
Updated over a week ago
Am I able to view detailed sales reports for my orders?
Reports and how to view them
Written by
PhotoDay Support
Updated over a week ago
What is a sales tax nexus?
How a sales tax nexus affects you and your sales
Written by
PhotoDay Support
Updated over a week ago
Does PhotoDay’s 10% fee include the processing fee?
Written by
Team
Updated over a week ago
Troubleshooting
My order’s sales tax seems incorrect
FAQ about sales tax collection and accuracy
Written by
PhotoDay Support
Updated over a week ago
Resending Order Receipts
How to resend order receipts and digital downloads
Written by
PhotoDay Support
Updated over a week ago
Capture will not sync.
How to manually add reference photos in the case Capture does not sync.
Written by
PhotoDay Support
Updated over a week ago
How do I update my user name?
A look at how to quickly change your user name and other account information.
Written by
Team
Updated over a week ago
PhotoDay Capture - Five Tips
5 things you need to know when using PhotoDay Capture App
Written by
PhotoDay Support
Updated over a week ago
What happens to galleries created in previous versions of PhotoDay with the recent upgrade to PhotoDay 2.0?
How older galleries are converted in recent PhotoDay updates
Written by
Team
Updated over a week ago
Why am I not seeing the support chat bubble?
How ad-blockers can affect PhotoDay
Written by
Team
Updated over a week ago
“Sorry! Something went wrong on our end. Please try that again.”
Receiving this message and Network Errors.
Written by
Team
Updated over a week ago
How can I add a watermark to a job that is already published?
Adding watermarks after publishing a job
Written by
Team
Updated over a week ago
My customer received the wrong items.
Missing or incorrect items received in the mail.
Written by
Team
Updated over a week ago
My customer is applying an offer code and it will not work.
Error: This offer is invalid for this order
Written by
Team
Updated over a week ago
My funds are not transferring into my Stripe account
Disconnecting and reconnecting your Stripe account
Written by
Team
Updated over a week ago
My customer's credit card will not work.
Card declined at checkout.
Written by
Team
Updated over a week ago
General Information
Taxes on Items Sold Through PhotoDay
Information about how taxes are collected
Written by
PhotoDay Support
Updated over a week ago
Marketplace Tax Collection
PhotoDay as a marketplace facilitator
Written by
PhotoDay Support
Updated over a week ago
How to Enable Cookies and JavaScript
Learn how to enable cookies and JavaScript for a better PhotoDay experience
Written by
PhotoDay Support
Updated over a week ago
Automatic Email & SMS Campaigns
Learn more about the emails and text messages PhotoDay sends automatically
Written by
PhotoDay Support
Updated over a week ago
How do I request a reprint?
It's easy to resolve issues relating to orders that are damaged, missing, etc.
Written by
PhotoDay Support
Updated over a week ago
SMS Campaign: Post-Picture Day Series
A definitive list of text messages sent to customers in the post-picture day series text message campaign
Written by
PhotoDay Support
Updated over a week ago
1099-K Forms Issued by Stripe via PhotoDay
Information about taxes and 1099-K forms
Written by
PhotoDay Support
Updated over a week ago
SMS Campaign: Expiration Series
A definitive list of text messages sent to customers in the expiration series text message campaign
Written by
PhotoDay Support
Updated over a week ago
Composite Workflow with PhotoDay
How to use Capture subject data for building composites with Pixnub
Written by
PhotoDay Support
Updated over a week ago
Email Campaign: Expiration Series
A definitive list of emails sent to customers in the expiration series email campaign
Written by
PhotoDay Support
Updated over a week ago
SMS Campaign: Pre-Picture Day Series
A definitive list of text messages sent to customers in the pre-picture day series text message campaign
Written by
PhotoDay Support
Updated over a week ago
Discontinuation of PhotoDay Gallery Apps
We are retiring the Gallery Apps to make way for something new!
Written by
PhotoDay Support
Updated over a week ago
Email Campaign: Post-Picture Day Series
A definitive list of emails sent to customers in the post-picture day series email campaign
Written by
PhotoDay Support
Updated over a week ago
What is AOV?
Understanding Average Order Value (AOV)
Written by
PhotoDay Support
Updated this week
Email Campaign: AdvancePay Series
A definitive list of emails sent to customers in the AdvancePay series email campaign
Written by
PhotoDay Support
Updated over a week ago
What is NPS?
Learn more about Net Promoter Score (NPS)
Written by
PhotoDay Support
Updated over a week ago
How do I communicate with customers about picture day?
Learn how to reach customers with texts, emails, flyers, & more
Written by
PhotoDay Support
Updated over a week ago
Can I send flyers in Spanish or any other language than English?
Suggested Spanish translations for marketing flyers
Written by
PhotoDay Support
Updated over a week ago
PhotoDay's FaceFind Feature
How FaceFind can work in each gallery type
Written by
PhotoDay Support
Updated over a week ago
PhotoDay Credits
Credit usage and refund policy for PhotoDay Credits
Written by
PhotoDay Support
Updated over a week ago
Best Practices for Knockouts
FAQ and best practices to ensure successful knockouts
Written by
PhotoDay Support
Updated over a week ago
How do I create an export file?
Create export files for subject data, yearbook, and service items
Written by
PhotoDay Support
Updated yesterday
Can't sign into the Capture App
What to do if you're having trouble signing in
Written by
PhotoDay Support
Updated over a week ago
What is Retouching?
All about retouching and how to add it to your price sheets
Written by
PhotoDay Support
Updated over a week ago
Using PhotoDay Capture
Everything you need to get started with Capture and Private Galleries
Written by
PhotoDay Support
Updated over a week ago
How do I append data to an existing private gallery?
Learn how to update subject data using a CSV file
Written by
PhotoDay Support
Updated over a week ago
Getting Started with Knockouts
A step-by-step guide for using PhotoDay's Knockouts Service
Written by
PhotoDay Support
Updated over a week ago
How does Auto-Cropping work in PhotoDay?
Export images with consistent head sizing with the auto-crop feature
Written by
PhotoDay Support
Updated over a week ago
How can I see details about my job’s gallery status history?
Where to view when your gallery was switched to AdvancePay or Published
Written by
PhotoDay Support
Updated over a week ago
The Customer Experience
The customer experience explained in a video.
Written by
PhotoDay Support
Updated over a week ago
Regular Series Examples
Text message marketing examples
Written by
Team
Updated over a week ago
Combined Checkouts
Checkout together and save on shipping.
Written by
PhotoDay Support
Updated over a week ago
AdvancePay Series Examples
Written by
PhotoDay Support
Updated over a week ago
Landmark Features by Lab
Live Preview, Custom Themes, Bulk Shipping, Backgrounds + more
Written by
PhotoDay Support
Updated over a week ago
Post Picture Day Series Examples
Written by
Team
Updated over a week ago
Post Picture Day (With AdvancePay Credit) Series Examples
Text message marketing examples
Written by
Team
Updated over a week ago
What is AdvancePay?
Everything you need to know about setting up AdvancePay
Written by
PhotoDay Support
Updated this week