FAQ - For Studios

I’m interested in trying PhotoDay. How do I get started?

Getting started with PhotoDay

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Are there any PhotoDay sample galleries?

Get the full PhotoDay customer experience with these three live sample galleries!

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How much does PhotoDay cost?

PhotoDay fee and cost breakdown

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What are the system requirements needed to use PhotoDay?

PhotoDay Operating System Compatibility

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I’d like to show PhotoDay to a league / organization - do you have any materials that could help me wow them?

Using the Sales Kit to promote your use of PhotoDay

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I'm outside of the United States and would like to use PhotoDay.

Is PhotoDay expanding to Canada, Australia, or the UK?

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How can customers access PhotoDay?

The PhotoDay app is available for Apple iOS and Google Android devices. PhotoDay galleries can also be accessed from any web browser.

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Where do I log into my PhotoDay Studio Panel?

Logging into your PhotoDay home

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What if a customer does not have a computer or smartphone?

How to accommodate customers who wish to order without a computer or device

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Can I use more than one lab with PhotoDay?

Using multiple labs with your PhotoDay account

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How do I add multiple labs?

Switching your current account to a different lab partner

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Where can I view upcoming and past webinars?

Signing up for upcoming webinars and watching replays of past ones

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Can I use the PhotoDay Capture app on more than one device?

How to add users to the PhotoDay Capture app

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What is the best way to edit the sales kit videos to add my studio information?

How to edit the sales kit videos

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How do I customize materials from the marketing kit for my studio?

A step-by-step guide to branding our customizable marketing and sales kit materials.

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What types of offers can I create with PhotoDay?

Studios can create many kinds of special offer incentives that use coupon codes.

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Can I offer a product not available in PhotoDay?

Offering non-lab items in PhotoDay

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Can I add my own image previews for packages and products?

Adding custom images previews

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What are Featured and Popular products?

Featured and popular products help drive sales.

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How do I create flyers to promote my gallery?

Flyer examples for Private, Group, and Public Galleries

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How can I use a flyer after picture day?

Using the Post Picture Day Flyer template

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How do I add my studio logo to flyers?

Include your company logo on flyers

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How do I offer team photos in my package?

Offering team photos in packages

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What themed graphics does PhotoDay offer?

Each PhotoDay lab partner offers different themes for customizable products.

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How can I use an exported price sheet?

Exporting and downloading a price sheet CSV file

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What are the different gallery types available in PhotoDay?

Choosing the right gallery type for your job

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Can I offer my photos for free?

Offering free items to customers

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How can I customize my watermark?

A quick guide to all things watermark

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Can I upload a custom logo for my job?

Uploading special logos for your jobs

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How do I set up picture day using PhotoDay?

A visual step-by-step that shows you how to set up a successful picture day.

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What are the optimal photo resolution sizes for printing?

Finding the ideal photo size and resolution

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What is PhotoDay Capture?

A brief overview of the PhotoDay Capture app and how it works with private galleries.

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How do I use PhotoDay Capture?

A step-by-step guide to the PhotoDay Capture workflow

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Do I need a wifi connection or cell signal to use the PhotoDay Capture App?

Using PhotoDay Capture without an internet connection

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How do I add multiple photographers to PhotoDay Capture?

Adding multiple users to PhotoDay Capture

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What is People Data and how do I get it?

Using people data with PhotoDay Capture

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What types of data exports are available to me?

Export options from private galleries

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CSV best practices for people data

Preparing people data for your private galleries

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How do I upload photos?

Everything you need to know about successfully uploading photos on PhotoDay

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Matching and Ignoring

What to do when your photos don’t match your reference photos

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What are featured photos?

How to set featured photos for Service Item and PSPA files

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Tagging Best Practices

Most effective ways to implement tags

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What happens if I try uploading photos with identical file names to photos already in my gallery?

Uploading files with the same name

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Why are my photos taking so long to upload?

There are a few reasons why your photos might be uploaded slowly, or not at all. Here are some of the major causes.

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Can I disable certain photos from being downloaded?

Disabling digital downloads

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What are Gallery Statuses?

Changing the Gallery Status, and how it affects your photos

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What if my customer wants to pay with cash?

In the event your customer cannot or will not pay with a credit card.

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How do I create and promote a picture day with AdvancePay?

Here's a visual step-by-step guide that shows how to set up a picture day job with AdvancePay.

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Can I ship orders to a school or organization instead of to each home?

Shipping orders to schools or organizations

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Can I change the way customers find their photos?

Customize the way customers search for gallery photos - using Facefind, Tags, and All Photos.

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How do I cancel an order?

Cancelling an order through PhotoDay

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How do I change a job's gallery status?

Explanation of the Gallery Status options: Draft, AdvancePay, Published

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How do I make a refund request?

How to initiate a refund

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Am I able to sell photos at no-cost?

Offering free items

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How much does shipping cost?

Finding shipping rates for your lab

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How do digital downloads work?

Digital Download FAQs

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How do access codes work?

A quick guide to all things related to access codes and giving your customers exclusive access to your galleries.

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FaceFind isn't returning any results

Situations where FaceFind may have difficulty finding photos

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How do I make a landing page for my website so customers can access galleries?

Gallery Landing Page

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How can I use job insights to help grow my business?

Real-time intelligence about each job that you can use to run your business smarter.

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What text messages do you send to customers?

Here's a list of the SMS messages we're sending to customers to help them navigate the buying process.

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Can I send custom messages to my customers?

Requesting a custom SMS

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When is the best time to publish a gallery?

Publishing best practices

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Can my customers preview their purchases?

Using the preview function during checkout.

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How do my customers receive their digital downloads and print releases?

Receiving download and release emails

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What are Promos?

Use seasonal offers to promote your galleries again to gain more sales.

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How do my customers contact me?

Setting up your studio contact information

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When and how do I get paid?

Using Stripe as a payment gateway

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When do I get paid for AdvancePay credits?

Find out how photographers get paid when customers purchase AdvancePay credit.

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How do AdvancePay payouts work?

How the studio payout amount is determined from AdvancePay purchases

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Tax Tips and Reconciliation

Helpful hints regarding tax collection through PhotoDay

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Do I need to pay a lab bill?

Lab bills

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Am I able to view detailed sales reports for my orders?

Reports and how to view them

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What is a sales tax nexus?

How a sales tax nexus affects you and your sales

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Does PhotoDay’s 10% fee include the STRIPE fee?

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How do I update my user name?

A look at how to quickly change your user name and other account information.

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What happens to galleries created in previous versions of PhotoDay with the recent upgrade to PhotoDay 2.0?

How older galleries are converted in recent PhotoDay updates

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Why am I not seeing the support chat bubble?

How ad-blockers can affect PhotoDay

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“Sorry! Something went wrong on our end. Please try that again.”

Receiving this message and Network Errors.

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I'm uploading photos, but nothing is happening.

Uploading issues, no status bar, slow uploads

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How can I add a watermark to a job that is already published?

Adding watermarks after publishing a job

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My customer received the wrong items.

Missing or incorrect items received in the mail.

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My customer is applying an offer code and it will not work.

Error: This offer is invalid for this order

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My funds are not transferring into my Stripe account

Disconnecting and reconnecting your Stripe account

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My customer's credit card will not work.

Card declined at checkout.

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Regular Series Examples

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AdvancePay Series Examples

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Post Picture Day Series Examples

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Post Picture Day (With AdvancePay Credit) Series Examples

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