FAQ - For Studios

I’m interested in trying PhotoDay. How do I get started?

Getting started with PhotoDay

Written by Team
Updated over a week ago

Are there any PhotoDay sample galleries?

Get the full PhotoDay customer experience with these live sample galleries!

Written by Team
Updated over a week ago

How much does PhotoDay cost?

PhotoDay fee and cost breakdown

Written by Team
Updated over a week ago

What are the system requirements needed to use PhotoDay?

PhotoDay Operating System Compatibility

Written by Team
Updated over a week ago

I’d like to show PhotoDay to a league / organization - do you have any materials that could help me wow them?

Using the Sales Kit to promote your use of PhotoDay

Written by Team
Updated over a week ago

I'm outside of the United States and would like to use PhotoDay.

Is PhotoDay expanding to Canada, Australia, or the UK?

Written by Team
Updated over a week ago

How can customers access PhotoDay?

PhotoDay galleries can be accessed from any web browser

Written by Team
Updated over a week ago

Where do I log into my PhotoDay Studio Panel?

Logging into your PhotoDay home

Written by Team
Updated over a week ago

What if a customer does not have a computer or smartphone?

How to accommodate customers who wish to order without a computer or device

Written by Team
Updated over a week ago

Custom Themes

Design and upload your own memory mate themes

Written by PhotoDay Support
Updated over a week ago

Can I use more than one lab with PhotoDay?

Using multiple labs with your PhotoDay account

Written by Team
Updated over a week ago

How do I add multiple labs?

Switching your current account to a different lab partner

Written by Team
Updated over a week ago

Where can I view upcoming and past webinars?

Signing up for upcoming webinars and watching replays of past ones

Written by Team
Updated over a week ago

Can I use the PhotoDay Capture app on more than one device?

How to add users to the PhotoDay Capture app

Written by Team
Updated over a week ago

What is the best way to edit the sales kit videos to add my studio information?

How to edit the sales kit videos

Written by Team
Updated over a week ago

How do I customize materials from the marketing kit for my studio?

A step-by-step guide to branding our customizable marketing and sales kit materials.

Written by Team
Updated over a week ago

What Shipping Options Are Available?

All about Drop, Bulk, and Bulk or Drop Shipping

Written by PhotoDay Support
Updated over a week ago

Background Size Limits

Optimize your customer’s experience by making sure your backgrounds are sized correctly for PhotoDay

Written by PhotoDay Support
Updated over a week ago

How can I manage my User’s Permissions?

All about what Permissions are and how to manage them

Written by PhotoDay Support
Updated over a week ago

Getting Started with PhotoDay's Backgrounds Feature

How to use Backgrounds with PhotoDay

Written by PhotoDay Support
Updated over a week ago

How do I create optimal Backgrounds for PhotoDay?

What to do and what not to do when it comes to creating backgrounds for PhotoDay.

Written by PhotoDay Support
Updated over a week ago

How do I implement Bulk Shipping?

A step-by-step guide for setting up a private gallery for Bulk Shipping

Written by PhotoDay Support
Updated over a week ago

What types of offers can I create with PhotoDay?

Studios can create many kinds of special offer incentives that use coupon codes.

Written by Team
Updated over a week ago

Can I offer a product not available in PhotoDay?

Offering non-lab items in PhotoDay

Written by Team
Updated over a week ago

Can I add my own image previews for packages and products?

Adding custom images previews

Written by Team
Updated over a week ago

What are Featured and Popular products?

Featured and popular products help drive sales.

Written by Team
Updated over a week ago

How do I create flyers to promote my gallery?

Flyer examples for Private, Group, and Public Galleries

Written by Team
Updated over a week ago

How can I use a flyer after picture day?

Using the Post-Picture Day Flyer template

Written by Team
Updated over a week ago

How do I add my studio logo to flyers?

Include your company logo on flyers

Written by Team
Updated over a week ago

How do I offer team photos in my package?

Offering team photos in packages

Written by Team
Updated over a week ago

What themed graphics does PhotoDay offer?

Each PhotoDay lab partner offers different themes for customizable products.

Written by Team
Updated over a week ago

How can I use an exported price sheet?

Exporting and downloading a price sheet CSV file

Written by Team
Updated over a week ago

How can I view and track my customer's orders?

Where to view orders and find tracking details

Written by PhotoDay Support
Updated over a week ago

Using Emails and Flyers in Private Galleries

How to use email addresses and send email marketing flyers

Written by PhotoDay Support
Updated over a week ago

All About Offers: AdvancePay, Gallery Offers, and Promos

How and when to use PhotoDay's offer options

Written by PhotoDay Support
Updated over a week ago

Which products are available for Custom Themes?

Bookmark this page for updates.

Written by PhotoDay Support
Updated over a week ago

Bulk Shipping Information

Learn all about Bulk Shipping order minimums, deadlines, and more

Written by PhotoDay Support
Updated over a week ago

Cropping & Aspect Ratios

Creating images for optimal output

Written by PhotoDay Support
Updated over a week ago

What are the different gallery types available in PhotoDay?

Choosing the right gallery type for your job

Written by Team
Updated over a week ago

Can I offer my photos for free?

Offering free items to customers

Written by Team
Updated over a week ago

How can I customize my watermark?

A quick guide to all things watermark

Written by Team
Updated over a week ago

How do I set up picture day using PhotoDay?

A visual step-by-step that shows you how to set up a successful picture day.

Written by Team
Updated over a week ago

Can I upload a custom logo for my job?

Uploading special logos for your jobs

Written by Team
Updated over a week ago

What are the optimal photo resolution sizes for printing?

Finding the ideal photo size and resolution

Written by Team
Updated over a week ago

What is PhotoDay Capture?

A brief overview of the PhotoDay Capture app and how it works with private galleries.

Written by Team
Updated over a week ago

How do I use PhotoDay Capture?

A step-by-step guide to the PhotoDay Capture workflow

Written by PhotoDay Support
Updated over a week ago

Do I need a wifi connection or cell signal to use the PhotoDay Capture App?

Using PhotoDay Capture without an internet connection

Written by Team
Updated over a week ago

How do I add multiple photographers to PhotoDay Capture?

Adding multiple users to PhotoDay Capture

Written by Team
Updated over a week ago

What is Subject Data and how do I get it?

Using subject data with PhotoDay Capture

Written by Team
Updated over a week ago

What types of data exports are available to me?

Export options from private galleries

Written by Team
Updated over a week ago

CSV best practices for people data

Preparing people data for your private galleries

Written by Team
Updated over a week ago

How do I upload photos?

Everything you need to know about successfully uploading photos on PhotoDay

Written by Team
Updated over a week ago

Matching and Ignoring

What to do when your photos don’t match your reference photos

Written by Team
Updated over a week ago

What are featured photos?

How to set featured photos for flyers, gallery thumbnails, and exports

Written by Team
Updated over a week ago

Tagging Best Practices

Most effective ways to implement tags

Written by Team
Updated over a week ago

What happens if I try uploading photos with identical file names to photos already in my gallery?

Uploading files with the same name

Written by Team
Updated over a week ago

Why are my photos taking so long to upload?

There are a few reasons why your photos might be uploaded slowly, or not at all. Here are some of the major causes.

Written by Team
Updated over a week ago

Can I disable certain photos from being downloaded?

Disabling digital downloads

Written by Team
Updated over a week ago

What are Gallery Statuses?

Changing the Gallery Status, and how it affects your photos

Written by Team
Updated over a week ago

What if my customer wants to pay with cash?

In the event your customer cannot or will not pay with a credit card.

Written by Team
Updated over a week ago

How do I create and promote a picture day with AdvancePay?

Here's a visual step-by-step guide that shows how to set up a picture day job with AdvancePay.

Written by Team
Updated over a week ago

Can I ship orders to a school or organization instead of to each home?

Shipping orders to schools or organizations

Written by Team
Updated over a week ago

Can I change the way customers find their photos?

Customize the way customers search for gallery photos - using Facefind, Tags, and All Photos.

Written by Team
Updated over a week ago

How do I cancel an order?

Canceling an order through PhotoDay depending on the lab

Written by Team
Updated over a week ago

How do I change a job's gallery status?

Everything you need to know about updating your gallery’s status

Written by PhotoDay Support
Updated over a week ago

How do I make a refund request?

How to initiate a refund

Written by PhotoDay Support
Updated over a week ago

Am I able to sell photos at no-cost?

Offering free items

Written by Team
Updated over a week ago

How much does shipping cost?

Finding shipping rates for your lab

Written by Team
Updated over a week ago

How do digital downloads work?

Digital Download FAQs

Written by Team
Updated over a week ago

How do access codes work?

A quick guide to all things related to access codes and giving your customers exclusive access to your galleries.

Written by Team
Updated over a week ago

FaceFind isn't returning any results

Situations where FaceFind may have difficulty finding photos

Written by Team
Updated over a week ago

How do I make a landing page for my website so customers can access galleries?

Gallery Landing Page

Written by Team
Updated over a week ago

How can I use job insights to help grow my business?

Real-time intelligence about each job that you can use to run your business smarter.

Written by Team
Updated over a week ago

What text messages do you send to customers?

Examples of SMS sent to opted-in customers

Written by Team
Updated over a week ago

Can I send custom messages to my customers?

How to request a custom SMS

Written by PhotoDay Support
Updated over a week ago

When is the best time to publish a gallery?

Publishing best practices

Written by Team
Updated over a week ago

Can my customers preview their purchases?

Using the preview function during checkout.

Written by Team
Updated over a week ago

How do my customers receive their digital downloads and print releases?

Receiving digital downloads and photo releases

Written by Team
Updated over a week ago

What are Promos?

Use seasonal offers to promote your galleries again to gain more sales.

Written by Team
Updated over a week ago

How do my customers contact me?

Setting up your studio contact information

Written by Team
Updated over a week ago

What text messages do you send to customers?

Read all about how PhotoDay uses text marketing to communicate with customers.

Written by PhotoDay Support
Updated over a week ago

When and how do I get paid?

Using Stripe as a payment gateway

Written by Team
Updated over a week ago

When do I get paid for AdvancePay credits?

Find out how photographers get paid when customers purchase AdvancePay credit.

Written by Team
Updated over a week ago

How do AdvancePay payouts work?

How the studio payout amount is determined from AdvancePay purchases

Written by Team
Updated over a week ago

Tax Tips and Reconciliation

Helpful hints regarding tax collection through PhotoDay

Written by Team
Updated over a week ago

Do I need to pay a lab bill?

Lab bills

Written by Team
Updated over a week ago

Am I able to view detailed sales reports for my orders?

Reports and how to view them

Written by Team
Updated over a week ago

What is a sales tax nexus?

How a sales tax nexus affects you and your sales

Written by Team
Updated over a week ago

Does PhotoDay’s 10% fee include the processing fee?

Written by Team
Updated over a week ago

My order’s sales tax seems incorrect

FAQ about sales tax collection and accuracy

Written by PhotoDay Support
Updated over a week ago

Resending Order Receipts

How to resend order receipts and digital downloads

Written by PhotoDay Support
Updated over a week ago

Capture will not sync.

How to manually add reference photos in the case Capture does not sync.

Written by PhotoDay Support
Updated over a week ago

How do I update my user name?

A look at how to quickly change your user name and other account information.

Written by Team
Updated over a week ago

PhotoDay Capture - Five Tips

5 things you need to know when using PhotoDay Capture App

Written by PhotoDay Support
Updated over a week ago

What happens to galleries created in previous versions of PhotoDay with the recent upgrade to PhotoDay 2.0?

How older galleries are converted in recent PhotoDay updates

Written by Team
Updated over a week ago

Why am I not seeing the support chat bubble?

How ad-blockers can affect PhotoDay

Written by Team
Updated over a week ago

“Sorry! Something went wrong on our end. Please try that again.”

Receiving this message and Network Errors.

Written by Team
Updated over a week ago

I'm uploading photos, but nothing is happening.

Uploading issues, no status bar, slow uploads

Written by Team
Updated over a week ago

How can I add a watermark to a job that is already published?

Adding watermarks after publishing a job

Written by Team
Updated over a week ago

My customer received the wrong items.

Missing or incorrect items received in the mail.

Written by Team
Updated over a week ago

My customer is applying an offer code and it will not work.

Error: This offer is invalid for this order

Written by Team
Updated over a week ago

My funds are not transferring into my Stripe account

Disconnecting and reconnecting your Stripe account

Written by Team
Updated over a week ago

My customer's credit card will not work.

Card declined at checkout.

Written by Team
Updated over a week ago

Automatic Email & SMS Campaigns

Learn more about the emails and text messages PhotoDay sends automatically

Written by PhotoDay Support
Updated over a week ago

How do I request a reprint?

It's easy to resolve issues relating to orders that are damaged, missing, etc.

Written by PhotoDay Support
Updated over a week ago

SMS Campaign: Post-Picture Day Series

A definitive list of text messages sent to customers in the post-picture day series text message campaign

Written by PhotoDay Support
Updated over a week ago

SMS Campaign: Expiration Series

A definitive list of text messages sent to customers in the expiration series text message campaign

Written by PhotoDay Support
Updated over a week ago

Email Campaign: Expiration Series

A definitive list of emails sent to customers in the expiration series email campaign

Written by PhotoDay Support
Updated over a week ago

SMS Campaign: Pre-Picture Day Series

A definitive list of text messages sent to customers in the pre-picture day series text message campaign

Written by PhotoDay Support
Updated over a week ago

Discontinuation of PhotoDay Gallery Apps

We are retiring the Gallery Apps to make way for something new!

Written by PhotoDay Support
Updated over a week ago

Email Campaign: Post-Picture Day Series

A definitive list of emails sent to customers in the post-picture day series email campaign

Written by PhotoDay Support
Updated over a week ago

What is AOV?

Understanding Average Order Value (AOV)

Written by PhotoDay Support
Updated over a week ago

Email Campaign: Pre-Picture Day Series

A definitive list of emails sent to customers in the pre-picture day series email campaign

Written by PhotoDay Support
Updated over a week ago

What is NPS?

Learn more about Net Promoter Score (NPS)

Written by PhotoDay Support
Updated over a week ago

How do I communicate with customers about picture day?

Learn how to reach customers with texts, emails, flyers, & more

Written by PhotoDay Support
Updated over a week ago

Can I send flyers in Spanish or any other language than English?

Suggested Spanish translations for marketing flyers

Written by PhotoDay Support
Updated over a week ago

PhotoDay's FaceFind Feature

How FaceFind can work in each gallery type

Written by PhotoDay Support
Updated over a week ago

PhotoDay Credits

Credit usage and refund policy for PhotoDay Credits

Written by PhotoDay Support
Updated over a week ago

Best Practices for Knockouts

FAQ and best practices to ensure successful knockouts

Written by PhotoDay Support
Updated over a week ago

How do I create an export file?

Create export files for subject data, yearbook, and service items

Written by PhotoDay Support
Updated over a week ago

Can't sign into the Capture App

What to do if you're having trouble signing in

Written by PhotoDay Support
Updated over a week ago

What is Retouching?

All about retouching and how to add it to your price sheets

Written by PhotoDay Support
Updated over a week ago

Using PhotoDay Capture

Everything you need to get started with Capture and Private Galleries

Written by PhotoDay Support
Updated over a week ago

How do I append data to an existing private gallery?

Learn how to update subject data using a CSV file

Written by PhotoDay Support
Updated over a week ago

Getting Started with Knockouts

A step-by-step guide for using PhotoDay's Knockouts Service

Written by PhotoDay Support
Updated over a week ago

How does Auto-Cropping work in PhotoDay?

Export images with consistent head sizing with the auto-crop feature

Written by PhotoDay Support
Updated over a week ago

How can I see details about my job’s gallery status history?

Where to view when your gallery was switched to AdvancePay or Published

Written by PhotoDay Support
Updated over a week ago

The Customer Experience

The customer experience explained in a video.

Written by PhotoDay Support
Updated over a week ago

Regular Series Examples

Text message marketing examples

Written by Team
Updated over a week ago

Combined Checkouts

Checkout together and save on shipping.

Written by PhotoDay Support
Updated over a week ago

AdvancePay Series Examples

Written by Team
Updated over a week ago

Landmark Features by Lab

Live Preview, Custom Themes, Bulk Shipping, Backgrounds + more

Written by PhotoDay Support
Updated this week

Post Picture Day Series Examples

Written by Team
Updated over a week ago

Post Picture Day (With AdvancePay Credit) Series Examples

Text message marketing examples

Written by Team
Updated over a week ago

What is AdvancePay?

Everything you need to know about AdvancePay

Written by PhotoDay Support
Updated over a week ago