FAQ - For Studios

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62 articles in this collection
Written by Team
Selling Your Photos

How do I set up picture day using PhotoDay?

A visual step-by-step that shows you how to set up a successful picture day.
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Written by Team
Updated over a week ago

What are the optimal photo resolution sizes for printing?

Finding the ideal photo size and resolution
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Updated over a week ago

What happens if I try uploading photos with identical file names to photos already in my gallery?

Uploading files with the same name
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Written by Team
Updated over a week ago

Why are my photos taking so long to upload?

There are a few reasons why your photos might be uploaded slowly, or not at all. Here are some of the major causes.
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Written by Team
Updated over a week ago

How do I delete a tag?

A quick guide to deleting tags from the Tag Manager.
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Updated over a week ago

What are Gallery Statuses?

Changing the Gallery Status, and how it affects your photos
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Written by Team
Updated over a week ago

What if my customer wants to pay with cash?

In the event your customer cannot or will not pay with a credit card.
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Written by Team
Updated over a week ago

How do I create and promote a picture day with AdvancePay?

Here's a visual step-by-step guide that shows how to set up a picture day job with AdvancePay.
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Written by Team
Updated over a week ago

What if a customer orders a group item, but there was no group photo taken?

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Updated over a week ago

Can I ship orders to a school or organization instead of to each home?

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Written by Team
Updated over a week ago

How do I cancel an order?

Cancelling an order through PhotoDay
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Written by Team
Updated over a week ago

Am I able to sell photos at no-cost?

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Written by Team
Updated over a week ago

How do digital downloads work?

Digital Download FAQs
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Updated over a week ago

I want to offer digital downloads, but I do not want to sell a team download.

Is there a way to limit digital downloads?
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Written by Team
Updated over a week ago

How do I make a landing page for my website so customers can access galleries?

Gallery Landing Page
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Written by Team
Updated over a week ago

How can I use job insights to help grow my business?

Real-time intelligence about each job that you can use to run your business smarter.
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Written by Team
Updated over a week ago

What text messages do you send to customers?

Here's a list of the SMS messages we're sending to customers to help them navigate the buying process.
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Written by Team
Updated over a week ago

How do my customers receive their digital downloads and print releases?

Receiving download and release emails
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Written by Team
Updated over a week ago

What are Promos?

Use seasonal offers to promote your galleries again to gain more sales.
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Written by Team
Updated over a week ago