Mistakes happen! If your customer places an order in error or asks to cancel it for any reason, this article will walk you through how to address the situation.

While some of our partner labs can accommodate, order cancelations are never guaranteed. Below are the general protocols and capabilities for canceling an order with each lab if the order is caught in time:

Bay Photo

Orders can be canceled

Crops can be corrected

Images can be swapped

Black River Imaging (BRI)

Orders can be canceled

Crops can be corrected

Images can be swapped

Miller’s

Orders can not be canceled

Crops can not be corrected

Images can not be swapped

Reedy

Orders can be canceled

Crops can be corrected

Images can be swapped

Richmond Pro Lab (RPL)

Orders can be canceled

Crops can be corrected

Images can not be swapped

WHCC

Orders can be canceled

Crops can not be corrected

Images can not be swapped

— It’s important to note that these protocols are subject to the nature and timing of the request, and PhotoDay can not ensure that an order will be canceled once it’s been placed.

If your lab supports order cancelations, the first thing to do is to locate the order number and submit a Cancel Order and/or Refund Request through the PhotoDay Order Resolution form by going to Resources > Support > Order Resolution Form. Once we receive the form, we can escalate the cancelation request to the lab (and issue a refund if requested).

Note: If you interact with your lab directly to try and cancel an order, and want to refund your customer, you will still need to submit a Refund Request via our Order Resolution Form.

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