PhotoDay

FAQ - For Consumers

What is PhotoDay?

Using FaceFind and facial recognition technology

What is FaceFind?

Texting an access code is the first step to viewing your photo gallery on PhotoDay. We'll show you how!

How do I text an access code?

How to find your PhotoDay gallery and order photos

How do I access my PhotoDay gallery?

Key differences between access codes and verification codes

What is the difference between an access code and a verification code?

Am I under any time restrictions to order my photos?

How much time do I have to order photos?

What are my payment options?

Learn why and how to purchase an AdvancePay credit for your photos.

How does AdvancePay work?

I don't like my photos. How can I notify the photographer for a retake?

I’ve received my photos, but some appear to be damaged. What do I do?

Contact the studio for missing photos in a gallery

I can't find my photos in the gallery. What do I do?

Choosing different images within one package

Can multiple photo poses be chosen for a single package?

How can I return my photos?

Verifying and referencing your PhotoDay order

How do my PhotoDay orders appear in my bank statement?

How are taxes calculated with PhotoDay?

Purchasing photos from an expired gallery

The access code expired - am I still able to order my child’s photos?

When I texted my access code, I received a text saying there was no such gallery.

Additional information on the Retail Delivery Fees currently collected on certain orders in Colorado and Minnesota

What is a Retail Delivery Fee?

Everything you need to know about purchasing retouching

What is basic retouching?

Frequently Asked Questions

How can I download my photos?

How to combine multiple subjects, check out once, and save on shipping

Checkout Together with Combined Checkouts

How to access your PhotoDay gallery and order photos

How do I find my gallery?

A step-by-step guide to purchasing photos on PhotoDay

How do I order my photos on PhotoDay?

Can I rotate an image when I'm cropping it?

Can I ship one order to multiple addresses?

Ordering additional photos from your gallery

How do I re-order more photos?

How to change the background of an image when the option is available

How can I change the background on my photo?

Yearbook Selection Walkthrough

Learn more about the “Download All My Photos” product

Download All My Photos Walkthrough

Using PhotoDay

I can’t find my access code.

I am having trouble viewing the AdvancePay offer when trying to access from my iPhone.

Troubleshooting texting the PhotoDay short code

I receive a “service unavailable” or "service access denied" message when sending a text to the 90738 short code.

No such gallery when texting the PhotoDay short code

When I text my access code to 90738 I get a message saying “There doesn’t seem to be a gallery in our system with that access code”.

How do I find which studio photographed our organization?

Troubleshooting

Click here to get real-time PhotoDay System Status.

Find answers and get help from Intercom Support and Community Experts

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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