FAQ - For Consumers
34 articles
- What is PhotoDay?
- What is FaceFind?
- How do I text an access code?
- How do I access my PhotoDay gallery?
- What is the difference between an access code and a verification code?
- How much time do I have to order photos?
- What are my payment options?
- How does AdvancePay work?
- I don't like my photos. How can I notify the photographer for a retake?
- I’ve received my photos, but some appear to be damaged. What do I do?
- I can't find my photos in the gallery. What do I do?
- Can multiple photo poses be chosen for a single package?
- How can I return my photos?
- How do my PhotoDay orders appear in my bank statement?
- How are taxes calculated with PhotoDay?
- The access code expired - am I still able to order my child’s photos?
- When I texted my access code, I received a text saying there was no such gallery.
- What is a Retail Delivery Fee?
- What is basic retouching?
- How can I download my photos?
- Checkout Together with Combined Checkouts
- How do I find my gallery?
- How do I order my photos on PhotoDay?
- Can I rotate an image when I'm cropping it?
- Can I ship one order to multiple addresses?
- How do I re-order more photos?
- How can I change the background on my photo?
- Yearbook Selection Walkthrough
- Download All My Photos Walkthrough
- I can’t find my access code.
- I am having trouble viewing the AdvancePay offer when trying to access from my iPhone.
- I receive a “service unavailable” or "service access denied" message when sending a text to the 90738 short code.
- When I text my access code to 90738 I get a message saying “There doesn’t seem to be a gallery in our system with that access code”.
- How do I find which studio photographed our organization?