While we hope nothing goes wrong with your customers' orders, sometimes things happen that are out of everyone's control! When they do, PhotoDay is happy to take care of the reprint process for you.
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What qualifies for a reprint
Circumstances that qualify for a reprint are as follows:
Products arrived damaged
Package never arrived
Wrong items delivered
Unhappy with the quality of products received
Please note: Circumstances that do not qualify for a reprint through PhotoDay are when the customer or studio made an error—typo, selected the wrong picture, cropping, etc.
How to request a reprint
To request a reprint of an order, start by locating the order in your Studio Panel. This article walks you through how to find an order!
Once you've located the order, start by clicking the "Request Reprint" button:
First, select "Full" if you need the full order reprinted (ex. order lost in transit or all items damaged), or "Partial" if only some items from the order need to be resent (Ex. one print was missing from the original order or their 8x10 print was damaged but their magnets are fine). Then, select the general reason for the reprint, along with any other additional information that might help us.
If you had selected a Partial Reprint, just check the boxes next to the item(s) that need to be reprinted. If only a partial quantity is needed from a single line item please just specify in the notes of the request. We will reach out if there's any questions.
Hit submit, and that's it! You will receive status notifications by email and will see the current status of the reprint reflected on the order. New reprint tracking will populate below the reprint status once available. The Request Reprint button will remain grayed out while a reprint is currently in progress or if it has been denied.
Status: Requested | Your request has been received. Reprints requests will be updated within 1-3 business days. |
Status: Approved | Your reprint request has been approved and sent to the lab for processing! |
Status: Complete | The reprint order has shipped successfully from the lab and the tracking link has been updated. |
Status: Approved - Manual | This is the final status for a reprint in a situation where we needed to manually request them from the lab. Tracking is not automatically updated in these cases, but you can reach out to support for additional updates if needed. |
Status: Denied | Your request did not qualify to be sent through as a reprint. Please check your email for the reasoning and reach out to our support team for any questions or additional assistance. |
To cancel an order, please read How do I cancel an order.
To request a refund, please read How do I make a refund request.