FAQ - For Studios

Team avatar
87 articles in this collection
Written by Team
Creating Your Storefront

How do I create my storefront?

Team avatar
Written by Team
Updated over a week ago

What types of offers can I create with PhotoDay?

Studios can create many kinds of special offer incentives that use coupon codes.
Team avatar
Written by Team
Updated over a week ago

Where do I find a price sheet of all lab products offered in PhotoDay?

Lab Products and Pricing Information
Team avatar
Written by Team
Updated over a week ago

Can I offer a product not available in PhotoDay?

Team avatar
Written by Team
Updated over a week ago

Can I rearrange package contents and products so they display in an order that I want?

Re-organizing items in your storefront
Team avatar
Written by Team
Updated over a week ago

Can I add my own image previews for packages and products?

Adding custom images previews
Team avatar
Written by Team
Updated over a week ago

How do I create flyers to promote my gallery?

Team avatar
Written by Team
Updated over a week ago

How can I use a flyer after picture day?

Using the Post Picture Day Flyer template
Team avatar
Written by Team
Updated over a week ago

How do I add my studio logo to flyers?

Include your company logo on flyers
Team avatar
Written by Team
Updated over a week ago

How do I offer team photos in my package?

Team avatar
Written by Team
Updated over a week ago

Can I add custom graphics to products?

Team avatar
Written by Team
Updated over a week ago

How do I update my user name?

A look at how to quickly change your user name and other account information.
Team avatar
Written by Team
Updated over a week ago

How do I customize materials from the marketing kit for my studio?

A step-by-step guide to branding our customizable marketing and sales kit materials.
Team avatar
Written by Team
Updated over a week ago

What custom themed graphics does PhotoDay offer?

Each PhotoDay lab partner offers different themes for customizable products. Here is a brief list of what each lab has to offer.
Team avatar
Written by Team
Updated over a week ago
Selling Your Photos

What is the best way to sell photos on PhotoDay?

Team avatar
Written by Team
Updated over a week ago

How do I set up picture day using PhotoDay?

A visual step-by-step that shows you how to set up a successful picture day.
Team avatar
Written by Team
Updated over a week ago

Are the images I upload watermarked?

Team avatar
Written by Team
Updated over a week ago

How can I customize my watermark?

A quick guide to all things watermark
Team avatar
Written by Team
Updated this week

What are the optimal photo resolution sizes for printing?

Finding the ideal photo size and resolution
Team avatar
Written by Team
Updated over a week ago

How can I upload a zip file to automatically tag my photos?

A quick guide to turning folders into tags
Team avatar
Written by Team
Updated over a week ago

What happens if I try uploading photos with identical file names to photos already in my gallery?

Uploading files with the same name
Team avatar
Written by Team
Updated over a week ago

Why are my photos taking so long to upload?

There are a few reasons why your photos might be uploaded slowly, or not at all. Here are some of the major causes.
Team avatar
Written by Team
Updated over a week ago

How do I delete a tag?

A quick guide to deleting tags from the Tag Manager.
Team avatar
Written by Team
Updated over a week ago

What is AdvancePay?

What is AdvancePay
Team avatar
Written by Team
Updated over a week ago

How do I change a job's gallery status?

Explanation of the Gallery Status options: Draft, AdvancePay, Published
Team avatar
Written by Team
Updated over a week ago

What if my customer wants to pay with cash?

In the event your customer cannot or will not pay with a credit card.
Team avatar
Written by Team
Updated over a week ago

How do I create and promote a picture day with AdvancePay?

Here's a visual step-by-step guide that shows how to set up a picture day job with AdvancePay.
Team avatar
Written by Team
Updated over a week ago

What if a customer orders a group item, but there was no group photo taken?

Team avatar
Written by Team
Updated over a week ago

Can I ship orders to a school or organization instead of to each home?

Team avatar
Written by Team
Updated over a week ago

Can I change the way customers find their photos?

Customize the way customers search for gallery photos - using Facefind, Tags, and All Photos.
Team avatar
Written by Team
Updated over a week ago

How do I cancel an order?

Cancelling an order through PhotoDay
Team avatar
Written by Team
Updated over a week ago

How do customer refunds work?

Initiating a refund request
Team avatar
Written by Team
Updated over a week ago

How do I make a refund request?

How to initiate a refund
Team avatar
Written by Team
Updated over a week ago

What if a customer wants to pay with cash or check?

Team avatar
Written by Team
Updated over a week ago

How can a customer locate their image?

Team avatar
Written by Team
Updated over a week ago

Am I able to sell photos at no-cost?

Team avatar
Written by Team
Updated over a week ago

How much does shipping cost?

Finding shipping rates for your lab
Team avatar
Written by Team
Updated over a week ago

How do digital downloads work?

Digital Download FAQs
Team avatar
Written by Team
Updated this week

I want to offer digital downloads, but I do not want to sell a team download.

Is there a way to limit digital downloads?
Team avatar
Written by Team
Updated over a week ago

How do access codes work?

A quick guide to all things related to access codes and giving your customers exclusive access to your galleries.
Team avatar
Written by Team
Updated over a week ago

How much does a digital download cost?

Digital Download Cost
Team avatar
Written by Team
Updated over a week ago

How do I make a landing page for my website so customers can access galleries?

Gallery Landing Page
Team avatar
Written by Team
Updated over a week ago

How can I use job insights to help grow my business?

Real-time intelligence about each job that you can use to run your business smarter.
Team avatar
Written by Team
Updated over a week ago

What text messages do you send to customers?

Here's a list of the SMS messages we're sending to customers to help them navigate the buying process.
Team avatar
Written by Team
Updated over a week ago

I want each parent to have their own access code.

PhotoDay Schools is coming in 2019!
Team avatar
Written by Team
Updated over a week ago

How do my customers receive their digital downloads and print releases?

Receiving download and release emails
Team avatar
Written by Team
Updated over a week ago

What are Promos?

Use seasonal offers to promote your galleries again to gain more sales.
Team avatar
Written by Team
Updated over a week ago