If you are having issues uploading files, we recommend first checking your upload speed. You can do this by running a simple speed test at http://www.speedtest.net/.
You should also be aware that while the PhotoDay dashboard is compatible with all browser types, there might be some issues present if you are using an older version of Internet Explorer (Version 10 or below). If you are trying to upload photos using one of these older versions, we recommend upgrading to the newest version of Internet Explorer (Version 11) and trying again.
Other issues that could be getting in the way of your photo uploads:
- Make sure the photos you are uploading are either JPEG/JPG files, or are a group of JPEG/JPG files contained within a .zip file.
- Make sure that the files you are trying to upload do not have the same names as files that already exist in the gallery. If they have the same name, PhotoDay will not overwrite the existing files, and you must rename the ones you are attempting to upload.