FAQ - For Studios

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75 articles in this collection
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Creating Your Storefront

How do I create my storefront?

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Updated over a week ago

What types of offers can I create with PhotoDay?

Studios can create many kinds of special offer incentives that use coupon codes.
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Updated over a week ago

Where do I find a price sheet of all lab products offered in PhotoDay?

Lab Products and Pricing Information
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Updated over a week ago

Can I offer a product not available in PhotoDay?

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Updated over a week ago

Can I rearrange package contents and products so they display in an order that I want?

Re-organizing items in your storefront
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Updated over a week ago

Can I add my own image previews for packages and products?

Adding custom images previews
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Updated over a week ago

How do I create flyers to promote my gallery?

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Updated over a week ago

How can I use a flyer after picture day?

Using the Post Picture Day Flyer template
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Updated over a week ago

How do I offer team photos in my package?

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Updated over a week ago

Can I add custom graphics to products?

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Updated over a week ago

How do I update my user name?

A look at how to quickly change your user name and other account information.
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Updated over a week ago

How do I customize materials from the marketing kit for my studio?

A step-by-step guide to branding our customizable marketing and sales kit materials.
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Updated over a week ago
Selling Your Photos

What is the best way to sell photos on PhotoDay?

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Updated over a week ago

How do I set up picture day using PhotoDay?

A visual step-by-step that shows you how to set up a successful picture day.
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Updated over a week ago

Are the images I upload watermarked?

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Updated over a week ago

How can I customize my watermark?

A quick guide to all things watermark
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Updated over a week ago

What are the optimal photo resolution sizes for printing?

Finding the ideal photo size and resolution
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Updated over a week ago

How can I upload a zip file to automatically tag my photos?

A quick guide to turning folders into tags
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Updated over a week ago

What happens if I try uploading photos with identical file names to photos already in my gallery?

Uploading files with the same name
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Updated over a week ago

Why are my photos taking so long to upload?

There are a few reasons why your photos might be uploaded slowly, or not at all. Here are some of the major causes.
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Updated over a week ago

How do I delete a tag?

A quick guide to deleting tags from the Tag Manager.
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Updated over a week ago

How do my customers order photos with PhotoDay?

A quick guide through the process of purchasing photos.
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Updated over a week ago

What is AdvancePay?

What is AdvancePay
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Updated over a week ago

What if my customer wants to pay with cash?

In the event your customer cannot or will not pay with a credit card.
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Updated over a week ago

How do I create and promote a picture day with AdvancePay?

Here's a visual step-by-step guide that shows how to set up a picture day job with AdvancePay.
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Updated over a week ago

What if a customer orders a group item, but there was no group photo taken?

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Updated over a week ago

Can I ship orders to a school or organization instead of to each home?

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Updated over a week ago

How do customer refunds work?

Initiating a refund request
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Updated over a week ago

How do I make a refund request?

How to initiate a refund
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Updated over a week ago

What if a customer wants to pay with cash or check?

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Updated over a week ago

How can a customer locate their image?

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Updated over a week ago

Am I able to sell photos at no-cost?

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Updated over a week ago

How much does shipping cost?

Finding shipping rates for your lab
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Updated over a week ago

I want to offer digital downloads, but I do not want to sell a team download.

Is there a way to limit digital downloads?
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Updated over a week ago

How do access codes work?

A quick guide to all things related to access codes and giving your customers exclusive access to your galleries.
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Updated over a week ago

How much does a digital download cost?

Digital Download Cost
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Updated over a week ago

How do I make a landing page for my website so customers can access galleries?

Gallery Landing Page
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Updated over a week ago

How can I use job insights to help grow my business?

Real-time intelligence about each job that you can use to run your business smarter.
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Updated over a week ago

What text messages do you send to customers?

Here's a list of the SMS messages we're sending to customers to help them navigate the buying process.
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Updated over a week ago

I want each parent to have their own access code.

PhotoDay Schools is coming in 2019!
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Updated over a week ago