How do I request a reprint?

It's easy to resolve issues relating to orders that are damaged, missing, etc.

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Written by PhotoDay Support
Updated over a week ago

While we hope nothing goes wrong with your customers' orders, sometimes things happen that are out of everyone's control! When they do, PhotoDay is happy to take care of the reprint process for you.

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What qualifies for a reprint

Circumstances that qualify for a reprint are as follows:

  • Products arrived damaged

  • Package never arrived

  • Wrong items delivered

  • Unhappy with the quality of products received

Please note: Circumstances that do not qualify for a reprint through PhotoDay are when the customer or studio made an error—typo, selected the wrong picture, cropping, etc.

How to request a reprint

To request a reprint of an order, start by locating the order in your Studio Panel. This article walks you through how to find an order!

Once you've located the order, this is what the invoice looks like:

Click the blue "Request Reprint" button.

Then, select a general reason for the reprint, along with any other additional information that might help us.

Hit submit, and that's it! Our Customer Success Team will be in touch when your request has been approved.

To cancel an order, please read How do I cancel an order.

To request a refund, please read How do I make a refund request.

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