If you’re having trouble signing into the Capture App, try troubleshooting with the following steps:

1. Do you have your Users and Permissions set up correctly? As a PhotoDay user, you automatically have access to the PhotoDay Capture app. However, if you want other photographers on your staff to take reference photos and access the app, you will need to invite them to use Capture and set up their Permissions. You can do this by going to Settings > My Studio > Users. This article goes into more detail.

Note: To avoid any issues, we advise you not to share logins for the Capture app. If you’d like someone else to use the app–or even if you want to use it on another device–be sure to invite another user with a different email.

2. Are you connected to WiFi and/or have a cellular signal? A weak connection can affect logging in.

3. Check the quality of your WiFi connection. Many schools have implemented limited WiFi networks with security software and cell signal blockers. If you're unsure about your connection and your location's security protocols, try turning off WiFi on your device(s) and using your cellular signal or a hotspot to restart the app and try to log in again.

4. Make sure you have the latest version of the app. Check if you need to update your app by searching for PhotoDay - Capture in the Apple App Store or Google Play Store.

Note: If you delete the app from your device, all local data will be lost and syncing will be disabled for all galleries. If you're going to delete the app from your device, make sure all of your reference images/data have successfully synced to the studio panel first.

5. Is your email address typed correctly? It may sound simple, but a slip of the finger can cause a minor typo in your email address or password. Try typing them in again and make sure there are no extra spaces at the beginning or end.

Still having trouble? Reach out to us in the bubble: